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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-29-2012 09:03 AM

HP Recommended

I have the distinct feeling it has to do with this printers builtin support for Airprint. This requires Apples Bonjour, which in turn relies on multicast DNS support on the router's lan  and wlan .  

I think this is where it all flaws miserably.  There are *many*, *REALLY MANY* routers out there that not support this, or not fully support this, or bug out on it. 

 

 

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‎03-29-2012 09:31 AM

HP Recommended

Hi 

 

I am checking to what else could be causing the issues. I will update as soon as i can with what i find out.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-29-2012 11:06 AM - edited ‎04-09-2012 06:27 AM

HP Recommended

Hi 

 

After additional testing I have determined that this is by design to reactivate scan to computer. This was to eliminate some other issues.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-29-2012 11:31 AM

HP Recommended
Hmm. not very user friendly then. Perhaps HP could contact Brother and find out how they did it. I am going to return the 6500A and stay with my wired networked Brother 465CN for now. It loads a printer monitor (ink levels, scan to computer) etc every time the pC Boots.
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‎03-30-2012 01:24 AM - edited ‎04-04-2012 05:29 AM

HP Recommended

Not solved !!

 

>' by design.... to eliminate some other issues...'

 

Unbelievable. So HP actually tells me with dry eyes that this is not a bug but a feature?????

 

I think it is time to fire all your software engineers HP. They SUCK!

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‎03-30-2012 08:03 AM

HP Recommended

Everyone, please understand that this is business as usual for HP.

 

Ever since HP went "big" into the mainstream, the performance and support has been subpar, just like Compaq...

 

HP makes really good hardware with the promise of wonderful capabilities, but always falls short on the drivers to run it..

 

3-4 years ago, I bought a Canon MX860 Network Multifunction.  I have installed it on every machine I own, and it works flawlessly, and as expected.  No computer user intervention needed to scan to the computer.  Listen: I go away for trips for months, come home, and as long as my computer is on (either the desktop at home or the laptop I just brought back) it shows up in the printers scan menu and sends the scan directly to it.  Never any hassles.  It just works.  Try that HP!

 

I never would have bought another HP (I have learned my lessons too many times) except it was the only decent Multifunction I could get in Jamaica on short notice.  Now I have to walk back and forth across a whole office building to get scans sent to a machine.  Ridiculous!

 

Never again HP!  I have suffered through offices clogged with your useless unsupported junk for too much of my life!

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‎04-02-2012 01:15 AM

HP Recommended

It is pretty sad to see so many people are disappointed. Even more sad to see that HP couldn't care less.

Lesson learned I guess. No more of this american hardware **bleep** for me, or the company I work for..

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‎04-02-2012 10:32 AM

HP Recommended

Hi,

 

I also have the current drivers and have tried ALL fixes recommended by HP including disabling firewalls, etc.  I too need to scan direct from the printer to my PC.  What now?

 

Thanks,

 

vkh

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‎04-02-2012 10:36 AM

HP Recommended

Are you not able to scan AT ALL?

 

Our problem here, is that we can scan, but only for a while, or until the computer is restarted, etc. Then the ACTIVATE TO SCAN must be again reactivated. Our problem is that one should not have to keep reactiving this. Sometimes, even without the computer restarting, the scan feature "forgets" it has a computer to scan to.

 

 

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‎04-04-2012 03:33 AM

HP Recommended

Allthoug some HP employee marked this thread as solved just to be done with it, it clearly

 

 

IS NOT SOLVED.

 

 

You can not call a bug a 'feature' and be done with it.  That is just plain pathetic.

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