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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-06-2012 08:08 PM

HP Recommended

You will find that the problem is that the "Windows Image Acquisition" (WIA) service is stopped.
You will need to start this service but you will face an error. So, after investigation, i found
that you will have to make sure that all the services stated below should be started and set to
automatic. This fixed my problem.


Services:
--------------
Application Layer Gateway Service
Network Connections
Network Location Awareness (NLA)
Network List Service
Network Store Interface Service
Plug and Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Function Discovery Resource Publication
Desktop Window Manager Session Manager
Server
Shell Hardware Detection
TCP/IP NetBIOS Helper
Telephony
Windows Image Acquisition

Was this reply helpful? Yes No

‎04-06-2012 08:10 PM

HP Recommended

 You will find that the problem is that the "Windows Image Acquisition" (WIA) service is stopped.
You will need to start this service but you will face an error. So, after investigation, I found
that you will have to make sure that all the services stated below should be started and set to
automatic. This fixed my problem.


Services:
--------------
Application Layer Gateway Service
Network Connections
Network Location Awareness (NLA)
Network List Service
Network Store Interface Service
Plug and Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Function Discovery Resource Publication
Desktop Window Manager Session Manager
Server
Shell Hardware Detection
TCP/IP NetBIOS Helper
Telephony
Windows Image Acquisition

Was this reply helpful? Yes No

‎04-06-2012 08:13 PM

HP Recommended

You will find that the problem  is that the "Windows Image Acquisition" (WIA) service is stopped.
You will need to start this service but you will face an error. So, after investigation, I found
that you will have to make sure that all the services stated below should be started and set to
automatic. This fixed my problem.


Services:
--------------
Application Layer Gateway Service
Network Connections
Network Location Awareness (NLA)
Network List Service
Network Store Interface Service
Plug and Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Function Discovery Resource Publication
Desktop Window Manager Session Manager
Server
Shell Hardware Detection
TCP/IP NetBIOS Helper
Telephony
Windows Image Acquisition

Was this reply helpful? Yes No

‎04-06-2012 08:13 PM

HP Recommended

You will find that the problem is that the "Windows Image Acquisition" (WIA) service is stopped.
You will need to start this service but you will face an error. So, after investigation, I found
that you will have to make sure that all the services stated below should be started and set to
automatic. This fixed my problem.


Services:
--------------
Application Layer Gateway Service
Network Connections
Network Location Awareness  (NLA)
Network List Service
Network Store Interface Service
Plug and Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Function Discovery Resource Publication
Desktop Window Manager Session Manager
Server
Shell Hardware Detection
TCP/IP NetBIOS Helper
Telephony
Windows Image Acquisition

Was this reply helpful? Yes No

‎04-06-2012 08:28 PM

HP Recommended
How do you start the services?
Was this reply helpful? Yes No

‎04-06-2012 08:33 PM

HP Recommended

1. Start > Run > services.msc

2. Find the service on the right panel

3. Right click a service and hit "Properties"

4. Set "Startup type" to "Automatic" and hit the "Start" button to start it immediately.

 

Have fun  🙂

Was this reply helpful? Yes No

‎04-07-2012 10:47 AM

HP Recommended

@fidodido  Well, because it fxed your problems four times in a row :smileywink:, I'll give it a try.  But I very seriously doubt it'll fix our problems.

Was this reply helpful? Yes No

‎04-07-2012 11:00 AM

HP Recommended

My scanner is in "happy mode" right now.......activate to scan worked the first thing this morning, so, I can't try your 'fix' until Mr. Scanner is unhappy again........I will be interested to see what others find.

Was this reply helpful? Yes No

‎04-07-2012 01:10 PM

HP Recommended
4 my computer the windows image acquisition service was already on automatic. I had to set several of the others to automatic. This made no difference, still failing.
Was this reply helpful? Yes No

‎04-10-2012 08:07 AM

HP Recommended

Didn't solve anything for me either.

 

 

STILL NOT FIXED

 

 

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