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‎05-15-2024 12:09 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: macOS 12.0 Monterey

Every time I try to use the copier the paper in the automatic feed won't go through and always gets jammed.  I've followed all of the directions in the support pages.  I've even tried to get ahold of someone, but it always just send me back to the support page.  My printer is still under warranty.

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1 REPLY 1

‎05-16-2024 03:05 PM

HP Recommended

Hi @Kristanne ,

 

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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