Create an account on the HP Community to personalize your profile and ask a question
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
4 REPLIES 4
06-23-2017 02:03 PM
Hello, @Valter1961 - Greetings!
Thanks for joining the HP Support Forums! I’d like to be of your assistance 🙂
I see that you are having trouble faxing and getting a 388-error code. As per http://hp.care/2s0Qd3L the error 388 specifies to static telephone line. Please check with the telephone provider to improve the line condition.
Once done, you can run a fax test to determine the issue:
From the home screen on the printer control panel, touch Fax, swipe up, and then touch Setup.
Touch Test Fax.
The printer displays the status of the test and then prints a report.
Wait while the printer prints the Fax Test Report.
Review the report.
If the report indicates the printer passed the test and you still have problems faxing, check the fax settings listed in the report to make sure the settings are correct. A blank or incorrect fax setting can cause problems with faxing.
If the report indicates the printer failed the test, review the report for more information about fixing the problem.
If there are any issues notified while running the test, go to http://hp.care/2s0phRq and follow the steps listed under “FAQ” section – “I cannot send or receive faxes. What should I do?”.
If you have any troubles, let me know and I will do my best to help!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am not an HP Employee
I am not an HP Employee
11-02-2018 09:31 AM
I am not certain if the matter of the error involves the actual line, a home/office (Sprint Phone Connect), or not; however, I have been in dialog with Sprint, after having done several of the HP Fax Tests, and am attempting to get resolve from someone with any techinval expertise to help do so. The HP Fax Testing has passed 5 out of the 7 tests I have done, while utilizing that architecture. Each attempt I make at faxing results in Error Code 344 and stipulates/states the following:
A communication error occurred during the fax transmission. If you're sending, try again and/or call to make sure the recipient's fax machine is ready to receive faxes. If you're receiveing, contact the initiator and ask them to send the document again.
The recipient of my fax attempts have all been to Embry Riddle Aeronotical University and their dedicated recipient fax machine was verified with multiple faxing coming from other initiators; however, my attempts are continuously getting this response. Any assistance in having resolution with this is appreciated.
08-09-2019 07:48 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
I work on behalf of HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community