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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-13-2018 04:57 PM

HP Recommended
Product: HP 1536 dnf
Operating System: Microsoft Windows 10 (64-bit)

My printer and scanner was working.  Now it will only print for this computer.  It will not scan.  It will scan and print for other computers. I have uninstalled and installed numerous times to no avail.  I am getting this message: The HP LJ M1530 MFP Series Scan was not found.  I have also decreased the firewall settings. Please help.

3 people had the same question
2 REPLIES 2

‎06-13-2018 05:44 PM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options that available.  And there are a lot of them.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/   

 

NAPS2 also allows you to:

 

  1. Maximize and resize the scanning screen on your computer.
  2. Scan over 300 ppi/dpi from the Glass or ADF.
  3. Save multiple pages (over 300 ppi/dpi) to one PDF file.
  4. Provide scan resolutions of 100, 150, 200, 300, 400, 600, 800, 1200 dpi.

Let us know.

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‎06-14-2018 09:20 AM

HP Recommended

You did not send anything to download.  The link that you provided checked for an internet connection but that is all. Please advise.  I did get NAPS2 but my scanner is still not functioning.

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