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‎06-16-2022 09:12 PM - last edited on ‎06-17-2022 10:21 AM by Moderator

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 11

I am trying to set up my scan to email function on my scanner and I keep getting an error that it could not connect to server. Everything is working and my outgoing email test seemed to work, but when I try to actually scan a document to my email, it doesn't work. Please help!

2 people had the same question
2 REPLIES 2

‎06-20-2022 10:40 AM - last edited on ‎06-20-2022 10:42 AM by Retired

HP Recommended

@oversonlaw, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan to email. To assist you better, which email client are you using?

 

Follow the steps mentioned in this document - Scan to Email Cannot Access Email Accounts

If you are using a gmail account, make sure you enable 2-step verification in account settings. 

 

You may also try to create a shortcut as shown in this document.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-20-2022 03:58 PM

HP Recommended

I was actually able to figure it out and resolve the problem on my own. Thanks for your help though!

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