HP Officejet Pro 8600 Plus will not copy even after hard reset

[AbsoluteCDC]

HP Officejet Pro 8600 Plus on Windows 8 OS 

Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.

Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.

Placed document on glass; hit copy; hit black; Unit pulls sheet of paper; unit scans document (squeaks while scanning); after period of time, it spits out paper & reads "copy cancelled", but does not clear or return to home screen.

HELP!!

[lions99 · Accepted solution]

Hello,

Please check your private message inbox for the reset I'm going to send you.

[galdad]

I've got he same problem with the sqeaks.  Happens during scanning, or after printing when the unit is resetting the print heads to the default position. 

I've tried the hard reset using the 30 seconds of no power, but it didn't have any effect.

purchased the unit in Early June 2013

[lions99]

@galdad, please check your private message inbox. 

[AbsoluteCDC]

Copies great now.  Thank you!!  The noises on the other hand sound terrible like it is on its last leg.  Actually sounds like it needs oiled.  Embarrassing when you have a customer waiting for a copy of something.

Again, thank you for your help.

[lions99]

No problem. Glad I could help you resolve the issue.

[littletoro]

I have the exact same issue. I haven't been able to print from my mac so I was at least trying to use the copy functionality. It's as if I have no ink. The pages flow through but they are blank.  The printer acknowledges that ink levels are full and I can see the preview on the screen but nothing comes through to the paper.

Any ideas? Thank you.

[lions99]

@littletoro , please check your private message inbox.

[AbsoluteCDC]

Is there anything I can do to make the printer stop squealing when using copy or scan?

[lions99]

@AbsoluteCDC , please check your private message inbox.