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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Microsoft Windows 11

I just wanted to let people know a possible cause for this issue.  MS Scan would just beep and do nothing when I tried to scan a new document from the Feeder.  I installed HP Scan software. I found the problem - I had a document still on the flatbed so the feeder refused to feed.  MS Scan might need an update to report the actual problem.

1 ACCEPTED SOLUTION

Accepted Solutions
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My original post shows the solution. I was just sharing.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @SeanDevo 

 

please read this Scan with HP Scan and Capture (Windows) .

or

Try this Solution:

  1. Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
  2. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

    Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Kind Regards
Andr-1611

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HP Recommended

My original post shows the solution. I was just sharing.

HP Recommended

@SeanDevo wrote:

... .  MS Scan might need an update to report the actual problem.


 Didn't you read that!

Andr1611_0-1728683860999.png

Kind Regards
Andr-1611


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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