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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-25-2021 11:32 AM - last edited on ‎06-04-2021 11:01 AM by HP Administrator

HP Recommended
Product: hp 7740
Operating System: Microsoft Windows 10 (64-bit)

When I scan from the glass the image that is produced is a bunch of lines smashed together at the bottom of the page. 8 1/2 x 11 scan fine through the feeder though. Any thoughts or suggestions?

 

Thank you,

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-25-2021 08:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Does the same happen when a Copy job is done via the Scan glass?  If it does, it's likely the scanner is defective.

 

Contact HP for a replacement if the printer is still under warranty:

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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1 REPLY 1

‎05-25-2021 08:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Does the same happen when a Copy job is done via the Scan glass?  If it does, it's likely the scanner is defective.

 

Contact HP for a replacement if the printer is still under warranty:

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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