• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-27-2023 09:30 PM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: macOS 11.0 Big Sur

Hello,

Trying to scan documents that have two sides. In searching HP site, looks like this may be an issue for "HP Smart" or some printers. Can someone please clarify if "HP Smart" can be used to scan both sides of a document?

 

Also, please let me know which, if any, HP printers have the ability to auto scan both sides of a document. 

Category:
1 person had the same question
1 REPLY 1

‎12-28-2023 10:37 AM

HP Recommended

@Applefire 

 

Welcome to the HP Community --

 

The apps and software support the features the printer hardware supports.

 

Note that regardless of whether a feature is listed in an app or program, the support for that feature is hardware dependent.

 

At this writing, Top-of-Line InkJet

HP OfficeJet Pro 9020e series supports automatic single pass 2-sided scan.

HP OfficeJet Pro 9010e series supports automatic dual pass 2-sided scan.

 

Just FYI - some people seem to miss this detail...

The OfficeJet 8000 series do not support automatic 2-sided scan, not single pass and not dual pass.

 

 

General Examples

HP Smart - Windows - Scan > Document > Scan and Save

HP_Smart_Win_Scan_Document_Save_1HP_Smart_Win_Scan_Document_Save_1

 

HP Smart - Mobile - Scan > Document (PDF) / Image (Photo) options

HP_Smart_Mobile_Scan_PDF-Image_Options_7HP_Smart_Mobile_Scan_PDF-Image_Options_7

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Smart Tank 7602 All-in-One  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.