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HP Recommended
HP 10 G2 Tablet 2301

Hi, my mother recently gave my daughter an HP tablet that she purchased about 3 years ago from QVC. She then for some reason kept the tablet unopened in its box for the last three years. When we opened it, it charged fine, but whenever we try to open an app, it says that Google play services must be updated. However when we try to update, it simply won't happen. It says installing, but then stops. Is there anyway to update and use this tablet, or is it simply a throwaway now?

1 REPLY 1
HP Recommended

@Janaki2 

 

Product introduced Oct 2015

 

The original installed Operating System:  Android Lollipop 5.0

 

 

HP 10 G2 2301 Tablet Product Specifications

 

If you could get the device to load a newer flavor of the OS, then the device might be worth more than a small paper weight.  Google, from what I have read, does not any longer support the old Lollipop format and has apparently long since moved on to other dessert foods (marshmallow, pie) and maybe now "numbered" Operating System version names.

 

I don't know - it is hard (for some of us) to toss out tech of any kind -- on the other hand, the device is old.  Even if you can get it to work (do "anything"), old tech does not usually fare well in today's world.  So...

 

Android Versions Guide: Everything You Need to Know

 

My suggestion:

Thank you mom for the kind thought.

 

Take the device at a local phone or computer repair house.  Ask it there is any saving it (load a newer OS) or whether they might be able to strip it for parts to reduce waste and protect the landfill.

 

Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP 10 Tablet G2 - 2301

 

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of the Rat

 

 

 

Dragon-Fur

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