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HP Recommended

BToE not work with CCX 500 or CCX 600 phones with Skype for Business Server 2015. When I connect the Ethernet cable and launch the Poly BToE client on a workstation, both the phone and the client show that the phone is trying to pair, but it does not progress past that. It does not pop a toast with the Skype for Business client on the workstation.

 

Any help would be appreciated!

 

Polycom BToE Connector Version 4.4.0.0
UC Software Version 7.2.1.1826

Skype for Business for Office 365 MSO (16.0.12527.22014) 64 bit

4 REPLIES 4
HP Recommended

Hello @MinaHana ,

 

Welcome to the Poly Community.

 

Can we assume this never worked? Have you had any success using the Poly Skype for Business compatible phones like the VVX?

 

Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience as these contain troubleshooting steps for you to try.

 

If this all fails please open a support ticket via our support organisation.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

We've encountred the same problem with BToE (4.4.0.0), CCX 500/600 and Skype for Business 2015.

 

Last CCX firmware release we've got it to work is 7.1.4. (Tested all newer releases, neither worked.)

 

This is a problem for us as the VVX 501/601 are not available anymore and the CCX with more current releases have no working BToE.

HP Recommended

Hello @Tobias Ruf ,

 

Welcome back to the Poly Community.

 

Please get this into our support organisation. Posting here will not get this looked at.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Support answered with "obvisously it does not work anymore". Case was 34061080.

 

In the release notes I did not see a "feature deprecated" note so far.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.