• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎02-23-2022 12:38 PM

HP Recommended

Looks like Poly launched a new support portal and the link in the release announcement is not working. When I look at the CCX500 in the new support portal, the latest firmware is 7.1.1 from back in June.

Was this reply helpful? Yes No

‎02-23-2022 01:06 PM

HP Recommended

Hello @Rob L. 

 

it can help to share the link where you found something not working. I just updated the 7.2.1 Rev B post with the correct link >here<

 

If you click on the CCX 500 page a drop down menu will appear:

image

 

Best regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-23-2022 01:23 PM

HP Recommended

Something must have just updated the links to the support site in the forums. The link was redirecting to the old support site, now it's redirecting to the new support site. The download version drop down was confusing as it isn't defaulting to the latest and they are not ordered numerically.

 

I have this new version downloaded now.

 

Thanks.

Was this reply helpful? Yes No

‎02-23-2022 04:19 PM

HP Recommended

@SteffenBaierUK

 That explains the strange update behavior with the Teams APK on the test phone.

 

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.