i Re: CCX500 Teams and BTOE pairing - HP Support Community

Anonymous · ‎07-19-2021

Hi

I am testing a ccx500 with teams only mode and user on calling plan

i have btoe 4.4 installed, but it doesnt pair

is it not supposed to pair? i dont see the point of having the phone if its only stand alone mode

the device needs to be an audio device on the computer..

SteffenBaierUK · ‎07-20-2021

Hello @ausware ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.

Please do not simply mark them without any type of feedback.

For your new issue, we do not know if the CCX is in Skype for Business mode (which supports BToE) or in Teams mode (which does not have a BToE equivalent by our Partner Microsoft)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Anonymous · ‎07-20-2021

Hi

i have decided to no bother wasting time on deskphones, configs, firmwares etc

users are just getting headsets like or not and the odd common area phone

done..!

Beyond_Conferen · ‎07-21-2021

Hi ausware,

You wrote:

" I am testing a ccx500 with teams only mode and user on calling plan"

CCX500 in Teams mode with a logged in Teams only account does not support BToE.
You can use indeed headsets for your users, but a CCX phone can be a better solution for several persona's in you business. But that up to you of course. When using Lens or Teams admin center there is no much administration involved to keep your phones up to date. The same goes also for headsets they need the be administered and update also. You can use Lens for it also when you use Plantronics/Poly headsets
BR, Beyond Conference

CCX500 Teams and BTOE pairing

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