CX 400 and CX500 Skype PIN login error

[Anonymous]

Recently swapped certs in Skype and last nght swapped f5 certs. 

Phones wont PIN login. Im at a loss and its been a bad week

logs related

0517104743|cfg |5|00|RT|cfgRtUpdateLoginCredentials: executing.
0517104743|cfg |5|00|RT|cfgRtUpdateLoginCredentials: mode = Host.
0517104743|cfg |5|00|RT|cfgRtUpdateLoginCredentials: flash LoginCredentials valid
0517104743|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0517104743|cfg |5|00|Prm|Array parameter reg.x.auth.useLoginCredentials index 25 is out of range
0517104743|cfg |5|00|Prm|Array parameter reg.x.auth.useLoginCredentials index 26 is out of range
0517104743|cfg |5|00|Prm|Array parameter reg.x.auth.useLoginCredentials index 27 is out of range
0517104743|cfg |5|00|Prm|Array parameter reg.x.auth.useLoginCredentials index 28 is out of range
0517104747|sip |*|00|dhcpOption120LyncQuery numList [4]
0517104747|sip |*|00|Sending Request to the AuthSvc for root cert & userMode = [0]

0517104747|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0517104747|sip |*|00|Sip registering user:CCX400 display name:CCX 400 authorizing user name:'Using Login Cred' index value:0
0517104747|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0517104748|auth |4|00|eReqRspID[2] HttpCode[480] message[]
0517104748|ldap |4|00|[initCfg:225] ldapCfg::initCfg for cid cmdLine
0517104748|ldap |4|00|[isDirFeatureEnabled:207] for 5 enabled 1
0517104748|dns |4|00|doDnsLookupForList(SRV): hostname (dc._msdcs..dhcp.mc.vanderbilt.edu) is invalid
0517104748|dns |4|00|doDnsLookupForList: given NULL hostname
0517104748|dns |4|00|doDnsLookupForList: given NULL hostname
0517104748|ldap |4|00|ldap: Cfg Failed
0517104748|ldap |4|00|[dirAccessPmtWithCB:595] configuration failed
0517104748|pps |4|00|Sending request for User Cert. UserMode = [1]
0517104749|auth |4|00|eReqRspID[4] HttpCode[480] message[]
0517104749|auth |4|00|Retry Cnt[0] pHD(-1)
WebTicketSvcUrl: https://intfepooldc1.vumc.org/WebTicket/WebTicketService.svc
WebTicketProofUrl: https://intfepooldc1.vumc.org/CertProv/CertProvisioningService.svc/WebTicket_Proof_SHA1
RootCertChainUrl: http://intfepooldc1.vumc.org/CertProv/CertProvisioningService.svc/anon
WebTicketServerCertAuth: https://intfepooldc1.vumc.org/WebTicket/WebTicketService.svc/cert
WebTicketServerPinAuth: https://intfepooldc1.vumc.org/WebTicket/WebTicketService.svc/pin
0517104749|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
0517104749|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0517104749|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)

[Anonymous]

CCX 400 7.2.1.1707 

3111-49700-001 Rev:M

[Anonymous]

solved

f5 certificates didn't get the Intermediate certificate set up correctly. They had to create a whole new view/profile and connect the new cert