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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-13-2017 11:29 AM

HP Recommended

When we connect a laptop to the LAN out port on the Real Presence Trio 8800, after about 3 - 4 minutes the phone itself, and therefor the laptop connected to it, seems to lose network connectivity entirely. We also have VVX310s in our environment which don't seem to be an issue.

 

We can replicate this on multiple 8800s.

 

UC Software Version 5.4.5.9658

 

Using Lync Server 2013

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-14-2017 12:48 AM

HP Recommended

Hello PolyColy,

welcome to the Polycom Community.

The Trio's 2nd port is only labeled as LAN Out and not as a PC Port and is usually utilized to power and connect a Visual+

 

I am not aware that this is being used to provide connectivity to a PC or any other networked device.

 

Feel free to escalate this into our support team via your reseller to confirm.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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1 REPLY 1

‎09-14-2017 12:48 AM

HP Recommended

Hello PolyColy,

welcome to the Polycom Community.

The Trio's 2nd port is only labeled as LAN Out and not as a PC Port and is usually utilized to power and connect a Visual+

 

I am not aware that this is being used to provide connectivity to a PC or any other networked device.

 

Feel free to escalate this into our support team via your reseller to confirm.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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