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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-29-2016 09:47 AM

HP Recommended

Hi

 

VVX300 failed registration with SFB server. I can login wiith the user via software but not with the phone.

 

Phone configured manually (not DHCP).

 

I below attach the log

 

0
001248.629|WADSe|3|00|kEWADReceivedWebTicket:Event(3) not found in Transition Table for state
001248.629|WADSe|2|00|<\SM>(-1)(0x1356ef0):Ctx((551),(3),Ticks(0))
001248.629|WADSe|2|00|<SM>(-1)(0x1356ef0):Ctx((551),(7)kBaseEventStop,Ticks(0))
001248.629|WADSe|2|00|<\SM>(-1)(0x1356ef0):Ctx((551),(-1),Ticks(0))
001248.742|ec |4|00|[EWS WebTicket] Stopped web ticket service
001248.745|ec |4|00|Stopped access token service
001252.660|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001252.710|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001300.660|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001300.710|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001303.611|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001303.611|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001303.612|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001303.613|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001303.613|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001303.614|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001303.614|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001303.614|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001303.614|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001303.615|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001303.615|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001303.615|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001303.884|sip |4|00|MakeTlsConnection: SSL_connect error 1
001303.884|sip |4|00|MakeTlsConnection: connection failed error -1
001303.885|sip |4|00|Registration failed User: alberto.morano, Error Code:480 Temporarily not available
001303.885|cfg |4|00|RT|pps is setting Login Credentials to valid
001303.886|proxy|2|00|CProxyService:: Received Request on Proxy Service
001303.886|proxy|2|00|CProxyService:: Forwarding Request to AuthSvc, TransactionID[646702898]
001303.886|AuthS|2|00|Request(-1)AuthSvc,(103)AuthServiceRCMsgKey,(-1)proxyService,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(120000,646702898,981,0)IndicationLevel:(200)
001303.887|proxy|3|00|proxyService's Ticked,Reason(Internal),Count/Size(1/1),Stop? (No)
001303.887|proxy|3|00|proxyService's Timer,Running(0),Start(120000)
001303.887|proxy|2|00|Proxy Saved Req: xnid(646702898),id(0x1357f48),expiry(120000)
001303.888|AuthS|2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(103)AuthServiceRCMsgKey:(205)AuthSvcAOServiceRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(646702898)
001303.889|AuthS|2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(103)AuthServiceRCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(-1):IndicationCode(200)Got RC via LDAP CA
,TransactionID(646702898)
001303.889|AuthS|2|00|Reqponse(-1)AuthSvc,(103)AuthServiceRCMsgKey,(-1)proxyService,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(-1,646702898,981,1)IndicationCode:(200)Got RC via LDAP CA
001303.890|proxy|2|00|CProxyService:: Recieved Response, TransactionID[646702898]
001303.890|proxy|2|00|CProxyService:: Returning Response to Requester, TransactionID[646702898]
001303.905|tls |*|00|Custom application CA certificate 6 has been removed from config
001303.909|tls |*|00|Saving new Custom application CA certificate 6
001303.909|tls |*|00|New Certificate Common Name 'lynclab-SRV-DC01-CA' Fingerprint '4D:7C:58:23:27:1A:9E:C1:DC:8E:77:99:9F:48:52:74:F6:A4:0C:04'
001303.909|tls |*|00|Old Certificate Common Name 'lynclab-SRV-DC01-CA' Fingerprint '4D:7C:58:23:27:1A:9E:C1:DC:8E:77:99:9F:48:52:74:F6:A4:0C:04'
001303.919|proxy|2|00|Proxy deleted Req: xnid(646702898),id(0x1357f48)
001304.004|btoe |4|00|PC port status is Down. Can not start BToE manager
001317.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001317.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001325.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001325.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001328.631|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001328.631|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001328.632|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001328.632|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001328.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001328.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001328.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001328.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001328.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001328.634|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001328.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001328.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001328.893|sip |4|00|MakeTlsConnection: SSL_connect error 1
001328.894|sip |4|00|MakeTlsConnection: connection failed error -1
001328.902|btoe |4|00|PC port status is Down. Can not start BToE manager
001410.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001410.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001418.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001418.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001421.631|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001421.631|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001421.632|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001421.632|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001421.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001421.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001421.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001421.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001421.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001421.634|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001421.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001421.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001421.894|sip |4|00|MakeTlsConnection: SSL_connect error 1
001421.894|sip |4|00|MakeTlsConnection: connection failed error -1
001421.903|btoe |4|00|PC port status is Down. Can not start BToE manager
001503.880|proxy|3|00|proxyService's Ticked,Reason(Timer),Count/Size(1/1),Stop? (Yes)
001519.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001519.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001527.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001527.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001530.631|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001530.632|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001530.632|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001530.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001530.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001530.634|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001530.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001530.634|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001530.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001530.635|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001530.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001530.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001530.895|sip |4|00|MakeTlsConnection: SSL_connect error 1
001530.896|sip |4|00|MakeTlsConnection: connection failed error -1
001530.904|btoe |4|00|PC port status is Down. Can not start BToE manager

 

Thanks in advance 🙂

4 REPLIES 4

‎09-29-2016 10:09 AM

HP Recommended

Hello Amoranolobo,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Looking at your log:

 

001530.895|sip |4|00|MakeTlsConnection: SSL_connect error 1
001530.896|sip |4|00|MakeTlsConnection: connection failed error -1

Above shows that a SSL issue is present.

 

Looking at your log I can in addition see that the phone does not have a valid time so no SSL connection can be established due the lack of being ab to verify a certificate validity.

 

Jul 11, 2014 Question: Why can we not sign into LYNC via Pin & Extension?

Resolution: Please verify that the phone has the => correct time <= and the Option 43 and Option 120 is setup in the DHCP scope as explained =>here <= or => here <=

 

The above explains how to check for the time server


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-29-2016 10:09 AM

HP Recommended

Hello Amoranolobo,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Looking at your log:

 

001530.895|sip |4|00|MakeTlsConnection: SSL_connect error 1
001530.896|sip |4|00|MakeTlsConnection: connection failed error -1

Above shows that a SSL issue is present.

 

Looking at your log I can in addition see that the phone does not have a valid time so no SSL connection can be established due the lack of being ab to verify a certificate validity.

 

Jul 11, 2014 Question: Why can we not sign into LYNC via Pin & Extension?

Resolution: Please verify that the phone has the => correct time <= and the Option 43 and Option 120 is setup in the DHCP scope as explained =>here <= or => here <=

 

The above explains how to check for the time server


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-29-2016 10:30 AM

HP Recommended

Thanks for your quick reply.

 

UC Software Version 5.5.0.20556

Updater Version 5.7.0.18267

 

Is it mandatory configure Polycom phone with DHCP or i can use manually configuration?

 

Regards

Was this reply helpful? Yes No

‎09-29-2016 11:06 AM

HP Recommended

Hello Hello Amoranolobo,


The community's Skype FAQ contains this post here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.


You are therefore using an unsupported build.

 

The DHCP server is not mandatory but a NTP server is required.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.