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08-29-2022 10:00 AM
Hi, is there any know issue with firmware 6.4.3 on Polycom VVX 201 and 411 and the Microsoft Teams SIP Gateway. On there page they list 6.3.1 as the approve firmware but this summer all my phone upgrade to 6.4.3 and the line is now not registered.
Example of serial VVX 201 in my environnement : 64167F874D9E
08-30-2022 06:06 AM
Hello @Josua ,
The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others .
Your post or the post you replied to was not related to the original poster's question and has therefore already been moved.
Please try to find related posts or create a new post
Your post was not deleted!
From our FAQ:
Feb 02, 2016 Question: How can I prevent a Poly Phone to be downgraded/upgraded or change settings automatically via Skype for Business and/or Microsoft Teams 3PIP gateway?
Resolution: For Skype for Busines please download, unpack and import the attached LyncProvisionDeviceParams. For Microsoft Teams 3PIP gateway in addition please set the EnableDeviceUpdate to false as explained => here <=
The question should actually be asked in a Microsoft-related forum and/or Microsoft support as they host the platform you are using and they look after the configuration.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN