Solved: Mixing Trio 8500 & 8800 firmware in the master config file - HP Support Community

Anonymous · ‎09-27-2018

Hi All,

Does anyone know if we can *easily* differentiate between the different Trio firmware builds in the prov server?

Can we do something like this (see the attached image) with the Master config file and keep a totally separate structure for each? (I don't have an 8500 to test with unfortunately, otherwise I'd be able to answer this question myself).

Thanks,

Greig.

SteffenBaierUK · ‎09-28-2018

Hello @greiginsydney,

welcome back to the Polycom Community.

Simply have a look at the 000000000000.cfg and how we do this for the so called legacy phones.

I also explain this here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎09-28-2018

Hello @greiginsydney,

welcome back to the Polycom Community.

Simply have a look at the 000000000000.cfg and how we do this for the so called legacy phones.

I also explain this here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-30-2018

Thanks Steffen, that appears to confirm that my mockup is a valid approach, which is reassuring.

- G.

Mixing Trio 8500 & 8800 firmware in the master config file

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