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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-13-2017 08:03 AM

HP Recommended

Can anyone shed any light as to why my Trio isnt connecting to Skype ?

 

0913144919|app1 |*|00|Event: Multiple Key Combo 7
0913144919|app1 |*|00|Manual Restart
0913144919|ldap |4|00|ldapXfer::start:xferStart failed cState=-1
0913144919|app1 |*|00|AppC::appReboot cDynamicData shutdown complete
0913144919|mr |*|00|mrMainStopLocal: Removing connected device 0004f2fe294b
0913144919|mr |4|00|MrHubModC::sendMessage-DisplayStreamStop: Component is not valid
0913144921|sip |4|00|Failed to connect to [52.112.194.11:5061] : Error[Operation now in progress]
0913144922|mr |*|00|Stopped MR
0913144922|so |*|00|SoNcasC::procMsg: Client service shutdown complete
0913144922|so |*|00|Set shutdown watchdog
0913144923|wdog |*|00|Watchdog Expired: tSupObjs, 5
0913144924|log |*|00|---------- Final log entry ----------
005811.959|log |*|00|---------- Initial log entry ----------
005811.177|mc |*|00|Initial log entry. Current logging level 4
005811.887|rdisk|*|00|Initial log entry. Current logging level 4
005811.940|rdisk|*|00|RAM disk created and mounted at "/data/polycom/rfs0"
005811.941|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
005811.959|so |*|00|Platform: Model=RealPresence Trio 8800, Assembly=3111-65290-001 Rev=A Region=0
005811.959|so |*|00|Platform: Interface eth0 MAC=64167f1e95a0
005811.961|so |*|00|Platform: BootBlock=3.0.5.0006 (65290-001) 03-Sep-15 17:49
005811.963|so |*|00|Platform: BootL1=Unknown Unknown
005811.963|so |*|00|Platform: Updater=5.4.5.9188 03-May-17 11:14
005811.964|so |*|00|Platform: Updater Signature=Release (000000A8)
005811.964|so |*|00|Application, main: Label=SIP, Version=LeafDanube 5.4.5.9188 03-May-17 11:14
005811.964|so |*|00|Application, main: P/N=3150-11530-545
005811.964|so |*|00|Platform: VCFirmware=6908f56aeb6809734e393088de30ae476b150c31 Sep 27 2016 15:41:39
005811.964|pec |*|00|Initial log entry. Current logging level 4
005811.973|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
005811.973|ocsp |*|00|O.C.S.P. Enabled = 0
005811.986|cfg |*|00|Prm|cfgParamBaseProfileUpdate: Using Base Profile Lync
005812.133|lic |5|00|cfgCfsFlashKeyScratchLoad: could not load flash len 976
005812.133|lic |*|00|License expiry check in 47413 seconds
005812.135|pwr |*|00|8800 hw revision Alpha or newer detected
005812.137|pwr |*|00|13W Power supply HW signature detected
005812.137|pwr |*|00|Ignore PSE and USB charging config, disable till LLDP negotiations are completed
005812.141|pwr |*|00|Power Manager Configuration: UsbCharging=0, PseEnabled=1, PseClass=0
005812.754|apps |4|00|cfgParamAndroidConfigParamSet: sending audio cfg enabled
005812.754|so |4|00|SoCoreAudioC::sendUsbAudioEvent: sending event: 2
005813.368|apps |4|00|PolySettings: plcmParamWirelessDisplayEnable key plcm.WIRELESS_DISPLAY_ENABLE is 0
005818.280|dhcpc|*|00|Initial log entry. Current logging level 4
005848.195|cfg |*|00|RT| Phone IP address is 10.162.253.128.
005848.195|cfg |*|00|RT| Subnet mask is 255.255.255.0.
005848.195|cfg |*|00|RT| Gateway address is 10.162.253.254.
005848.195|cfg |*|00|RT| DNS server is 172.30.5.12.
005848.195|cfg |*|00|RT| DNS alternate server is 100.0.250.3.
005848.195|cfg |*|00|RT| DNS domain is ho.pfgroup.provfin.com.
005848.195|dns |*|00|DNS resolver servers are '172.30.5.12' '100.0.250.3'
005848.195|dns |*|00|DNS resolver search domain is 'ho.pfgroup.provfin.com'
005848.209|cfg |*|00|RT|Primary IP: 10.162.253.128 subnet mask 255.255.255.0
005848.255|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
005848.305|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
005852.257|so |*|00|soUsbProvSetup: Not provisioning from USB
005852.257|cfg |*|00|Prov|Starting to provision
005852.257|copy |4|00|Configuration of URL failed
005852.257|copy |4|00|Configuration of URL failed
005852.257|cfg |4|00|Prov|Download of master configuration file failed
005852.257|cfg |4|00|Prov|Trying to boot from existing configuration
005852.257|cfg |4|00|Prov|Update configuration failed
005852.258|cfg |4|00|Prov|Not setting device parameters since configuration was not updated.
005852.258|cfg |*|00|Prov|Finished updating configuration
005852.258|sec |*|00|Initial log entry. Current logging level 4
005852.261|so |*|00|Configuration files: 000000000000_profile.cfg
005852.262|so |*|00|Configuration file "000000000000_profile.cfg" SHA1 digest: A618F0C579EC37196B4EDE0155871F1C49296DBC
005852.263|log |*|00|Log render level set to 1
005852.264|pcap |*|00|On-Phone Packet Capture disabled
005852.265|so |4|00|Error: soReadVideoCodecPreferences: Duplicate video codec preference: H264 and H264_MP, pref: 3
005852.369|ssps |*|00|sspsMain: sspsDspLoad successful using default image.
005852.369|so |*|00|System Info Reports:
005852.369|so |*|00| Cpu is ARMv7 Processor rev 0 (v7l), ID: unknown, running at 1990MHz.
005852.369|so |*|00| Board is identified as PolycomRealPresenceTrio-Trio_8800.
005852.369|so |*|00| DRAM_SIZE: 480 MB
005852.369|so |*|00| Flash detected is 25
005852.371|ht |*|00|HTTP TA Initialized
005852.505|so |*|00|soMain: volume = 0.050000
005852.512|ssps |*|00|Application, comp. 1: Label=PolyDSP Merlyn ARMA9 Mem1 FS1, Version=8.0.7.1022 15-Feb-2017 14:00
005852.512|ssps |*|00|Application, comp. 1: P/N=3150-11580-807.
005853.229|so |*|00|Using TCP IP Media Port, configured initial RTP port 2222
005853.229|so |*|00|Using TCP IP Video Port, configured initial RTP port 2272
005853.393|so |*|00|Voice quality monitoring enabled (RTCP-XR)
005853.403|app1 |*|00|AppPhoneC::AppPhoneC() Number Of Line Keys = 12
005853.403|app1 |*|00|AppPhoneC::AppPhoneC() - new AppRegLineC, szUser = fl7.20@provident.co.uk
005853.408|cfg |5|00|Prm|Parameter regOnPhone requested type 2 (SInt) but is of type 0 (UInt)
005853.494|slog |*|00|Initial log entry. Current logging level 3
005853.494|so |4|00|[SoCoreAudioC]: MsgXUsbAudioEvent: event: 2
005853.517|so |*|00|Network initialized. Starting network tasks.
005853.522|log |*|00|Install file upload callback for 'so'
005853.522|moh |*|00|Initial log entry. Current logging level 4
005853.523|moh |4|00|SoNcasMohC::soNcasMohFileDownload: Music On Hold file provisioning is not supported for config source=0
0913135309|copy |4|00|Configuration of URL failed
0913135309|log |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0913135309|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0913135309|so |5|00|Uploading 1 core files
0913135309|utilm|4|00|utilTZEnvSet: Couldn't open file for writing
0913145009|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0913145009|usba |*|00|Backing File successfully refreshed
0913145009|app1 |4|00|AppUiC::onConnected - Resetting the previous backlight state.
0913145009|clist|*|00|Initial log entry. Current logging level 4
0913145009|clist|4|00|dbJournal::trimJournalDir:failed to connect to app2os message queue
0913145009|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0913145009|app1 |*|00|[AppHybridC]: App is completely initialized.
0913145009|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0913145009|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0913145009|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0913145009|sip |*|00|Sip Register Usr:fl7.20@provident.co.uk Dsp:fl7.20 Auth:'Using Login Cred' Inx:0
0913145009|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0913145009|ppcip|*|00|Initial log entry. Current logging level 4
0913145009|app1 |4|00|Corporate directory is not Enabled.
0913145009|wdisp|*|00|Initial log entry. Current logging level 4
0913145009|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0913145009|wdog |*|00|Hw Watchdog timer interface successfully opened from polyapp
0913145009|sip |*|00|Fast Boot Measurement Point: Ready for Call, uptime: 3536.330 sec.
0913145009|prox |*|00|StdRet drvProximityLeafOnOff(Bool, unsigned int, proxMotionDetectCbT): Sending Proximity Detect with sensitivity 7
0913145009|copy |4|00|Configuration of URL failed
0913145010|ptp |5|00|sspsPtpHubChangeCb: Should start PTP master here
0913145011|copy |4|00|Configuration of URL failed
0913145014|sip |4|00|Failed to connect to [52.112.194.11:5061] : Error[Operation now in progress]
0913145014|sip |4|00|Registration failed User: fl7.20, Error Code:480 Temporarily not available
0913145014|copy |4|00|Configuration of URL failed
0913145018|copy |4|00|Configuration of URL failed
0913145018|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml
0913145018|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty
0913145018|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache
0913145018|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash
0913145018|copy |4|00|Configuration of URL failed
0913145018|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml
0913145018|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty
0913145018|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache
0913145018|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash

 

5 REPLIES 5

‎09-13-2017 09:00 AM

HP Recommended

Hello Grayskull,

welcome to the Polycom Community.

 

A couple of things.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Stating the above you are lucky as the log snippet actually includes this detail.

 

005811.964|so |*|00|Application, main: Label=SIP, Version=LeafDanube 5.4.5.9188 03-May-17 11:14

 

The currently latest supported version is actually 5.4.5.9658_AG

 

Your actual issue:

 

0913145014|sip |4|00|Failed to connect to [52.112.194.11:5061] : Error[Operation now in progress]
0913145014|sip |4|00|Registration failed User: fl7.20, Error Code:480 Temporarily not available

 

Is this a hosted Skype for Business solution or Skype for Business online aka O365 ?

 

If O365 did this ever work or are you using the currently unsupported Modern Authentication ?

 

Also:

 

0913135309|so |5|00|Uploading 1 core files

This is usually a sign something may be wrong so I suggest you do the following:

 

  1. Upgrade to a currently supported version

  2. Verify this is not Modern Authentication 

  3. If you still get any core files raise this with ScanSource Video Communications Ltd. who sold this unit back in 12/06/2017 and are your Tier 1 support on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-19-2017 08:14 AM

HP Recommended

So i've made sure the device is running the latest FW ..

 

000823.594|so   |*|00|Application, main: Label=SIP, Version=LeafDanube 5.4.5.9658 05-Jul-17 14:41

 

i've addressed the issue of the device not connecting on port 5061 (let that through the firewalls out the to microsoft ports)

 

However, i'm still having issues ... help ?

 

0919150939|app1 |*|00|Event: Multiple Key Combo 7
0919150939|app1 |*|00|Manual Restart
0919150940|ldap |4|00|ldapXfer::start:xferStart failed cState=-1
0919150940|app1 |*|00|AppC::appReboot cDynamicData shutdown complete
0919150941|mr |*|00|Stopped MR
0919150941|so |*|00|SoNcasC::procMsg: Client service shutdown complete
0919150941|so |*|00|Set shutdown watchdog
0919150942|wdog |*|00|Watchdog Expired: tSupObjs, 5
0919150943|log |*|00|---------- Final log entry ----------
000823.589|log |*|00|---------- Initial log entry ----------
000822.788|mc |*|00|Initial log entry. Current logging level 4
000823.519|rdisk|*|00|Initial log entry. Current logging level 4
000823.570|rdisk|*|00|RAM disk created and mounted at "/data/polycom/rfs0"
000823.570|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
000823.589|so |*|00|Platform: Model=RealPresence Trio 8800, Assembly=3111-65290-001 Rev=A Region=0
000823.589|so |*|00|Platform: Interface eth0 MAC=64167f1e95a0
000823.592|so |*|00|Platform: BootBlock=3.0.5.0006 (65290-001) 03-Sep-15 17:49
000823.593|so |*|00|Platform: BootL1=Unknown Unknown
000823.593|so |*|00|Platform: Updater=5.4.5.9658 05-Jul-17 14:41
000823.594|so |*|00|Platform: Updater Signature=Release (000000A8)
000823.594|so |*|00|Application, main: Label=SIP, Version=LeafDanube 5.4.5.9658 05-Jul-17 14:41
000823.594|so |*|00|Application, main: P/N=3150-11530-545
000823.594|so |*|00|Platform: VCFirmware=6908f56aeb6809734e393088de30ae476b150c31 Sep 27 2016 15:41:39
000823.594|pec |*|00|Initial log entry. Current logging level 4
000823.602|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
000823.602|apps |*|00|Initial log entry. Current logging level 4
000823.602|ocsp |*|00|O.C.S.P. Enabled = 0
000823.607|tls |*|00|Initial log entry. Current logging level 4
000823.613|cfg |*|00|Prm|cfgParamBaseProfileUpdate: Using Base Profile Lync
000823.615|mr |*|00|Initial log entry. Current logging level 4
000823.737|lic |5|00|cfgCfsFlashKeyScratchLoad: could not load flash len 976
000823.737|lic |*|00|License expiry check in 43207 seconds
000823.740|curl |*|00|Initial log entry. Current logging level 4
000823.740|pwr |*|00|8800 hw revision Alpha or newer detected
000823.742|pwr |*|00|13W Power supply HW signature detected
000823.742|pwr |*|00|Ignore PSE and USB charging config, disable till LLDP negotiations are completed
000823.745|pwr |*|00|Power Manager Configuration: UsbCharging=0, PseEnabled=1, PseClass=0
000823.746|sec |*|00|Initial log entry. Current logging level 4
000823.748|so |*|00|Configuration files: 000000000000_profile.cfg
000823.749|so |*|00|Configuration file "000000000000_profile.cfg" SHA1 digest: A618F0C579EC37196B4EDE0155871F1C49296DBC
000823.750|log |*|00|Log render level set to 1
000823.751|pcap |*|00|On-Phone Packet Capture disabled
000823.751|srtp |*|00|Initial log entry. Current logging level 4
000823.857|ssps |*|00|sspsMain: sspsDspLoad successful using default image.
000823.857|so |*|00|System Info Reports:
000823.857|so |*|00| Cpu is ARMv7 Processor rev 0 (v7l), ID: unknown, running at 1990MHz.
000823.857|so |*|00| Board is identified as PolycomRealPresenceTrio-Trio_8800.
000823.857|so |*|00| DRAM_SIZE: 480 MB
000823.857|so |*|00| Flash detected is 25
000823.858|ht |*|00|Initial log entry. Current logging level 4
000823.858|ht |*|00|HTTP TA Initialized
000823.886|afe |*|00|Initial log entry. Current logging level 6
000823.896|pps |*|00|Initial log entry. Current logging level 4
000823.898|lc |*|00|Initial log entry. Current logging level 4
000823.914|so |*|00|soMain: volume = 0.000000
000823.999|ssps |*|00|Application, comp. 1: Label=PolyDSP Merlyn ARMA9 Mem1 FS1, Version=8.0.7.1022 15-Feb-2017 14:00
000823.999|ssps |*|00|Application, comp. 1: P/N=3150-11580-807.
000824.061|mcu |*|00|Initial log entry. Current logging level 4
000824.486|apps |4|00|cfgParamAndroidConfigParamSet: sending audio cfg enabled
000824.486|so |4|00|SoCoreAudioC::sendUsbAudioEvent: sending event: 2
000824.614|so |*|00|Using TCP IP Media Port, configured initial RTP port 2222
000824.614|so |*|00|Using TCP IP Video Port, configured initial RTP port 2272
000824.620|so |*|00|soUsbProvSetup: Not provisioning from USB
000824.780|so |*|00|Voice quality monitoring enabled (RTCP-XR)
000824.781|usb |*|00|Initial log entry. Current logging level 4
000824.781|gbLoc|*|00|Initial log entry. Current logging level 4
000824.781|app1 |*|00|Initial log entry. Current logging level 4
000824.791|app1 |*|00|AppPhoneC::AppPhoneC() Number Of Line Keys = 12
000824.791|app1 |*|00|AppPhoneC::AppPhoneC() - new AppRegLineC, szUser = david.grayburn@provident.co.uk
000824.796|cfg |5|00|Prm|Parameter regOnPhone requested type 2 (SInt) but is of type 0 (UInt)
000824.882|slog |*|00|Initial log entry. Current logging level 3
000824.883|wmgr |*|00|Initial log entry. Current logging level 4
000824.915|so |4|00|[SoCoreAudioC]: MsgXUsbAudioEvent: event: 2
000825.080|app1 |*|00|[AppHybridC]: App is completely initialized.
000825.081|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
000825.359|usba |*|00|Backing File successfully refreshed
000825.876|wdog |*|00|Hw Watchdog timer interface successfully opened from polyapp
000826.030|apps |4|00|PolySettings: plcmParamWirelessDisplayEnable key plcm.WIRELESS_DISPLAY_ENABLE is 0
000826.070|prox |*|00|StdRet drvProximityLeafOnOff(Bool, unsigned int, proxMotionDetectCbT): Sending Proximity Detect with sensitivity 7
000828.002|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
000828.012|clist|*|00|Initial log entry. Current logging level 4
000828.015|clist|4|00|dbJournal::trimJournalDir:failed to connect to app2os message queue
000828.016|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
000828.072|app1 |4|00|AppUiC::onConnected - Resetting the previous backlight state.
000828.118|clist|4|00|dbSet::startLoadLocalSet:No local copy, requesting backup from server
000828.122|copy |4|00|Configuration of URL failed
000828.192|clist|4|00|dbIO::processResult:no host
000828.503|copy |4|00|Configuration of URL failed
000830.033|dhcpc|*|00|Initial log entry. Current logging level 4
000859.846|cfg |*|00|RT| Phone IP address is 10.162.253.128.
000859.846|cfg |*|00|RT| Subnet mask is 255.255.255.0.
000859.846|cfg |*|00|RT| Gateway address is 10.162.253.254.
000859.846|cfg |*|00|RT| DNS server is 172.30.5.12.
000859.846|cfg |*|00|RT| DNS alternate server is 100.0.250.3.
000859.846|cfg |*|00|RT| DNS domain is ho.pfgroup.provfin.com.
000859.846|dns |*|00|DNS resolver servers are '172.30.5.12' '100.0.250.3'
000859.846|dns |*|00|DNS resolver search domain is 'ho.pfgroup.provfin.com'
000859.863|cfg |*|00|RT|Primary IP: 10.162.253.128 subnet mask 255.255.255.0
000859.863|clist|4|00|dbSet::startLoadLocalSet:No local copy, requesting backup from server
000859.863|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
000859.869|copy |4|00|Configuration of URL failed
000859.899|clist|4|00|dbIO::processResult:no host
000859.916|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
000900.116|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
000903.816|so |*|00|Network initialized. Starting network tasks.
000903.820|tickt|*|00|Initial log entry. Current logging level 4
000903.826|log |*|00|Install file upload callback for 'so'
000903.827|moh |*|00|Initial log entry. Current logging level 4
000903.863|utilm|4|00|utilTZEnvSet: Couldn't open file for writing
000903.873|moh |4|00|SoNcasMohC::soNcasMohFileDownload: Music On Hold file provisioning is not supported for config source=0
0919151028|mrlib|*|00|Initial log entry. Current logging level 4
0919151028|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0919151028|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0919151028|app1 |4|00|Corporate directory is not Enabled.
0919151028|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0919151028|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0919151028|ppcip|*|00|Initial log entry. Current logging level 4
0919151028|sip |*|00|Sip Register Usr:david.grayburn@provident.co.uk Dsp:david.grayburn Auth:'Using Login Cred' Inx:0
0919151028|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0919151028|ppcip|4|00|IPIPC: ConnectToClient() authenticate client failed, closing socket
0919151028|ppcip|4|00|IPIPCCtrlTask: could not connect to client
0919151028|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0919151028|cfg |*|00|Prov|Starting to provision
0919151028|wdisp|*|00|Initial log entry. Current logging level 4
0919151028|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0919151028|copy |4|00|Configuration of URL failed
0919151028|cfg |4|00|Prov|Download of master configuration file failed
0919151028|cfg |4|00|Prov|Trying to boot from existing configuration
0919151028|cfg |4|00|Prov|Update configuration failed
0919151028|cfg |4|00|Prov|Not setting device parameters since configuration was not updated.
0919151028|airp |*|00|Initial log entry. Current logging level 4
0919151028|cfg |*|00|Prov|Finished updating configuration
0919151028|copy |4|00|Configuration of URL failed
0919151029|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml
0919151029|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty
0919151029|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache
0919151029|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash
0919151029|copy |4|00|Configuration of URL failed
0919151029|log |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0919151029|copy |4|00|Configuration of URL failed
0919151029|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml
0919151029|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty
0919151029|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache
0919151029|cfg |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash
0919151029|copy |4|00|Configuration of URL failed
0919151031|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'provident.co.uk' found no records
0919151032|sip |*|00|Fast Boot Measurement Point: Ready for Call, uptime: 549.690 sec.
0919151032|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket
0919151032|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0919151032|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x41369148
0919151032|sip |4|00|SSL_get_error Error code=5,rc(0)
0919151032|sip |4|00|TLS Listen Thread Exit
0919151033|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0919151033|sip |4|00|CTrans::~CTrans still holding Login Cred. Released as valid
0919151033|cfg |4|00|RT|SIP is setting Login Credentials to valid
0919151033|xml |*|00|Initial log entry. Current logging level 4
0919151033|copy |4|00|Configuration of URL failed

 

Was this reply helpful? Yes No

‎09-19-2017 08:16 AM

HP Recommended

oh .. and this is what i get when i try to connect ..

 

 

0919151532|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0919151532|sip |4|00|CTrans::~CTrans still holding Login Cred. Released as valid
0919151532|cfg |4|00|RT|SIP is setting Login Credentials to valid
0919151533|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
0919151540|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0919151545|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0919151545|sip |*|00|Sip UnRegister Usr:david.grayburn@provident.co.uk Dsp:david.grayburn Auth:'' Inx:0
0919151545|sip |*|00|SipUserRemove: user 0 being removed.
0919151545|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0919151545|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = david.grayburn@provident.co.uk
0919151545|cfg |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt)
0919151545|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0919151545|sip |*|00|Sip Register Usr:david.grayburn@provident.co.uk Dsp:david.grayburn Auth:'Using Login Cred' Inx:0
0919151545|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0919151545|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0919151545|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0919151548|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'provident.co.uk' found no records
0919151548|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'provident.co.uk' found no records
0919151548|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'provident.co.uk' found no records
0919151549|sip |*|00|Sip Register Usr:david.grayburn@provident.co.uk Dsp:david.grayburn Auth:'Using Login Cred' Inx:0
0919151549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0919151549|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0919151549|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0919151552|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'provident.co.uk' found no records
0919151552|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'provident.co.uk' found no records
0919151552|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'provident.co.uk' found no records
0919151553|sip |*|00|User removed
0919151553|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0919151553|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x4136af28
0919151553|sip |4|00|SSL_get_error Error code=5,rc(0)
0919151553|sip |4|00|TLS Listen Thread Exit
0919151553|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0919151553|sip |4|00|CTrans::~CTrans still holding Login Cred. Released as valid
0919151553|cfg |4|00|RT|SIP is setting Login Credentials to valid
0919151554|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
0919151604|sip |4|00|SSL_get_error Error code=5,rc(-1)
0919151604|sip |4|00|TLS Listen Thread Exit
Was this reply helpful? Yes No

‎09-19-2017 08:45 AM

HP Recommended

Hello Greyscull,

Apart from not answering all questions I see:

 

0919151032|sip |4|00|SSL_get_error Error code=5,rc(0)
0919151032|sip |4|00|TLS Listen Thread Exit

I suggest you check the troubleshooting FAQ in the Skype FAQ and get us some better logs.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-19-2017 09:33 AM

HP Recommended

As it happens ... the problem appears to be with our security implementation!

 

As soon as I used a skype account with MFA enabled, the device connected to skype and made full use of our cloud pbx service.

 

Moral of the story .. be careful how secure you make your network ... it'll come back to bite you at some point!

Was this reply helpful? Yes No
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