Create an account on the HP Community to personalize your profile and ask a question
03-08-2023 02:15 PM
We recently deployed Microsoft Teams through a phone plan with Lumen. The Microsoft Team's soft phones work flawlessly through personal computers and mobile devices, never having any type of interruption or glitch.
However, we are having a time with the Poly CCX 500/600 phones. Primarily, we have seen countless users experience their phone locking up when receiving a call, it does not seem to matter whether it is an internal or external call. The screen stays locked up with the option to Decline or Accept the call, pressing a button is futile. The only recovery option is pulling the ethernet to power the phone off / on.
We have seen this at our corporate site, and field sites which have different internet and edge security appliances. I've searched the forums and have not seen anything related to this issue.
Any help is appreciated.
03-08-2023 02:25 PM
Hello @knecoli22 ,
Welcome to the Poly Community.
Both the communities Must Read First or Read 1st and if available the FAQ references the basic minimum information a new or follow-up post should contain.
This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible
Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.
Has Microsoft support, who provides the Application running on hour phones been consulted as of yet?
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN