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11-21-2017 10:42 PM
We have deployed a few Polycom Trio 8800, using SFB profile and SFB server.
We can make calls between these few Polycoms, SFB client and Polycom, SFB client and Skype client.
But, when I try to call using Polycom to my Skype the Skype app just fails and closes.
When trying to call with my Skype to Polycom, then it rings, but when I answer the call it resets and I get missed call on Polycom. Skype account is linked with Microsoft.
Encryption is set to Not required on Polycoms and SFB server.
Polycom FW and Skype client versions are latest.
For Polycom logs see attachments. Addresses are changed.
11-22-2017 04:49 AM
Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.
Please therefore always post the exact complete build id.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Looking at the log we receive an ACK and then a BYE from the far end with the Reason "CallEndReasonFinalAnswerError"
Your Trio came from ISOLIN TRADE & INVEST LIMITED so please contact them for support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN