• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎12-13-2021 04:24 AM

HP Recommended

Hello all,

 

we have released UC Software 7.1.4 for the Poly CCX range and Poly C60 as follows:

 

Trio C60 7.1.4.0201
CCX 400 7.1.4.0200
CCX 500 7.1.4.0200
CCX 600 7.1.4.0200

 

The Trio 8800 & 8500 is no longer supported for use with Microsoft Teams as explained  >here< and the latest Skype for Business version is 5.9.5!

 

Partner Applications included in 7.1.4:

 

Microsoft Teams Admin Agent  1.0.0.202110130735.product 298
Microsoft Intune Company Portal 5.0.5304.0 4866066
Microsoft Teams App APK# 3B 1449/1.0.94.2021112302 2021692020
Microsoft Teams Partner Agent 1.0.24 2021072100
Zoom Rooms Controller App 5.6.0 10048

 

Link to the Poly Voice support page >here<

 

What’s New


Poly CCX UC Software 7.1.4 is a release for OpenSIP, Microsoft Teams, Skype for Business, and Zoom. These release notes include information on important field fixes and the following new feature:

 

  • Microsoft Teams Enhancements


Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly CCX business media phones for the best performance and experience.


Microsoft Teams Enhancements


This release supports Teams app version 1449/1.0.94.2021112302 APK 3B for Poly CCX 400, CCX 500, and CCX 600 business media phones, which include system improvements. For more information, see What's new in Microsoft Teams. 

 

Skype for Business

 

  • use Trio 8500 UC Software 5.9.5
  • use Trio 8800 UC Software 5.9.5

History

 

Release Release Date Features
7.1.4 Dec-21 Maintenance release for Poly CCX business media phones
• Support for Microsoft Teams version 1449/1.0.94.2021112302
7.1.3 Nov-21 Maintenance release for Poly Trio & CCX systems
7.0.3C Jul-21 Maintenance release for Poly Trio & CCX systems
7.0.3B Jun-21 Maintenance release for Poly Trio & CCX systems
7.0.2 Apr-21 Maintenance release for Poly Trio & CCX systems

 

  • Older 7.1.3 Release >here<
  • Older 7.0.3 Rev C Release >here<
  • Older 7.0.3 Rev B Release >here<
  • Older 7.0.3 Release >here<
  • Older 7.0.2 Release >here<
  • Older 6.2.23.0202 Release >here<
  • Older 6.2.22.0185 Release >here<
  • Older 6.2.21.1198 Release >here<
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 REPLY 1

‎12-17-2021 02:26 AM

HP Recommended

Microsoft Teams Admin Center update

 

Phone Software
Poly Trio C60 7.1.4.0250
Poly CCX 400 7.1.4.0253
Poly CCX 500 7.1.4.0253
Poly CCX 600 7.1.4.0253

 

The above software is hosted via the TAC and not on the Poly Support page and comes with the Microsoft Teams App APK# 3C 1449/1.0.94.2021121302 2021712020

 

image

 

Fixes:

 

  • Multiple ANR Fixes – suppresses  ”Teams isn’t responding” message and restarts the Teams app when in a bad state
  • Sleep Mode – will make phone coming out of sleep faster (performance improvement)

 

New Feature since Poly UC Software 7.1.3

 

Due to the fact that the Poly CCX Phones do not have a physical dialpad our Partner, Microsoft added the TalkBack feature to help visually impaired users. Now with Microsoft talk back feature offers visual impaired Teams users a solution that reads everything on the screen using google speech engine.

 

To enable navigate to:

 

  • Settings > Device Settings > Accessibility > Enable Accessibility Settings and then enable TalkBack

image

 

image

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.