• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎09-27-2016 12:35 AM

HP Recommended

Hi

 

I am using a Trio 8800 with software version 5.4.3.2389.

We are using Microsoft DHCP Server to provide all settings to the Trio.

If i do a factory reset on the Trio an Visual+ and let them fetch the DHCP Options 003-Router, 006-DNS and the IP and Mask itself, I am not able to pair both. The Visual+ is not visible in the "Advanced / Networked Devices - menu"

If I am setting the settings manualy (IP Address, Gateway, Mask and DNS) the visual+ is visible in the Networked Devices menu ?!

 

Has someone the same experience ?

Maeffy

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.