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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-30-2019 03:06 PM

HP Recommended

 

We've on-prem Skype 2015 with Trio8800 5.9.1.10419

 

I belive we seeing a reoccurnace of the issue previoulsy described  here https://community.polycom.com/t5/Skype-for-Business/TLS-DSK-Failing-Back-to-NTLM/m-p/98907 Poly reference 1-9138231445 / EN-90495 / EN-101200.

 

Anyone else seeing this with NTLMv2 and Trio with the latest firmware?

 

5 REPLIES 5

‎10-31-2019 01:32 AM

HP Recommended

Hello @JamesW7 ,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Poly VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Also posting a log may help us to pinpoint you to the issue.

 

If in doubt please open a ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-31-2019 09:24 AM

HP Recommended

The firmware version was in the first line.

 

Logs look very similar to the previous occurance of this issue. You can see 401 and 403 errors back from the webservices URL, but the registrar accpets the same credentials as does exchange EWS.

 

 

Trio8800 31102019.log
Was this reply helpful? Yes No

‎10-31-2019 09:42 AM

HP Recommended

Hello @JamesW7 ,

 

The currently latest software is 5.9.1.10906 Rev AB and not 5.9.1.10419 Rev AA

 

Others can try and look at the logs but in order for us to investigate anything, we need a ticket.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-31-2019 10:12 AM

HP Recommended

Seeing the same behaviour on 5.9.1.10906

Was this reply helpful? Yes No

‎10-31-2019 11:03 AM

HP Recommended

Hello @JamesW7 ,

 

from a Poly perspective you have 2 options:

 

  1. Downgrade to the last working version
    or
  2. Raise a ticket

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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