-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Poly Phones
- UC Platforms
- [Trio 8800] Hosts file ?

Create an account on the HP Community to personalize your profile and ask a question

10-03-2016 09:03 AM
Hi,
We're facing an issue where Lync contact search randomly fails on every Trio 8800.
As we want to find the root cause, is it possible to edit some "hosts" file on this device ?
The goal is to redirect every webservice request to one of the FE servers of the pool to check if the issue persists.
if no, issue is on the F5 load balancer configuration.
If yes, it's on the Lync pool or the Trio itself.
Thanks,
Regards,
Fabien P.
10-03-2016 09:08 AM
Hello FabienP,
To my knowledge there is no such file on our Phones.
I suggest you work directly with the team you already working so we can troubleshoot this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN