Re: Trio 8800 Loggin Skype for Business - HP Support Community

Anonymous · ‎09-11-2017

Hi,

i cannot Access / Loggin to Skype for Business with my Polycom Trio 8800.

Current software version : 5.4.5.9658

See Logs :


013804.859|sip  |4|00|[TLS]      Outbound Proxy: 10.103.65.21
013804.859|sip  |4|00|[TLS] Hostname connection: NONE
013804.859|sip  |4|00|[TLS] Server Certificate SAN or CN validation failed
013804.859|sip  |2|00|MakeTlsConnection: post connect check of hostname(s) failed, original SSL verification result was: (0: ok)
013804.859|sip  |4|00|MakeTlsConnection: connection failed error 1
013804.859|sip  |3|00|CTrans::TCPFail workingServer 1 -> 2 0x4135f528
013804.860|sip  |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x4135f528)
013804.860|sip  |2|00|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x4135f528)
013804.860|sip  |1|00|CTrans:: ResponseProcess | Follow SIP logic
013804.860|sip  |1|00|Dialog 'id03091eba' State 'Trying'->'Confirmed'
013804.860|sip  |4|00|Registration failed User: bgvConf.OpapSportium, Error Code:480 Temporarily not available
013804.860|sip  |3|00|CUser::OnRegistered Entry for call 0x4156b008 with expires 0 ticks Transport 'TLS' inval Method 2 RROFO 0
013804.860|sip  |3|00|CUser::NewWorkingServer user 0 oldServer 0 newServer 0 expires 0
013804.860|sip  |3|00|SipOnEvNewWorkingServer User 0, old 0, new 0, expire 0
013804.860|sip  |3|00|SipOnEvRegistrarUpdate User 0, index 0, state 0, expire 0, working 1 bIsOcs 0 prevIx -1
013804.860|sip  |3|00|CUser::HasNoCallCallInState for User bgvConf.OpapSportium,Index 0, total calls 1 state 'SubscribeAddressBook' rc 0 of type Not Applicable
013804.860|sip  |1|00|removeContactUrlForO365User: O365Enabled='0' removeContactUrlForO365User='0'
013804.860|sip  |3|00|CUser::HasNoCallCallInState for User bgvConf.OpapSportium,Index 0, total calls 1 state 'ServiceSoap' rc 0 of type Not Applicable
013804.860|sip  |3|00|CUser::OnRegistered m_bIsRemote 0
013804.860|sip  |1|00|Dialog 'id03091eba' State 'Confirmed'->'Terminated'
013804.860|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'bgvConf.OpapSportium' <bgvConf.OpapSportium@xxx:0>
013804.860|sip  |2|00|CStkDialog::CStkDialog AddressLocal set to Config
013804.860|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
013804.860|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
013804.860|sip  |2|00|CStkDialog::CStkDialog TAG '6B6F36AE-EEF9ECEA' generated
013804.860|sip  |2|00|CStkDialog::CStkDialog local addr 'bgvConf.OpapSportium' <bgvConf.OpapSportium@xxx.com:0> Tag '6B6F36AE-EEF9ECEA'
013804.860|sip  |2|00|CStkDialog::CStkDialog exit 0x2edab2c local list size 1
013804.860|sip  |2|00|CStkDialogList::CreateDialogObject localTarg usr 'bgvConf.OpapSportium' 
013804.860|sip  |3|00|Reg UAC Response: code 480 consecutive Attempts 1 baseTimeOut 10 maxTimeOut 180 exponTimeOut 20 randomTimeOut 19
013804.860|sip  |3|00|Reg UAC Response: code 480 new m_nExpire 38 m_nOverlap 0 Trans 0x4135f528
013804.861|sip  |3|00|SipStartFailOver 0
013804.861|sip  |3|00|SipStartFailOver 0
013804.861|sip  |1|00|MsgSipTcpSocketStatus socket 257 status 0 m_bIsReconnectNeeded 0
013804.861|sip  |2|00|CTcpSocket::OnSocketStatus socket 257(0x41362168) bStatus 0
013804.861|sip  |3|00|CTcpSocket::~CTcpSocket socket 257   entry for 0x41362168
013804.861|sip  |3|00|CTcpSocket::~CTcpSocket socket 257(0x41362168) SSL_shutdown rc=0, ltf(1)
013804.861|sip  |3|00|CTcpSocket::~CTcpSocket socket 257(0x41362168) close
013804.862|sip  |3|00|CTcpSocket::~CTcpSocket Got lock
013806.314|copy |4|00|Configuration of URL failed
013808.451|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 0 8 file /0004f2fe2fb9-plcmsyslog.tar.gz
013808.456|copy |4|00|Configuration of URL failed
013809.579|copy |4|00|Configuration of URL failed
013809.579|cfg  |4|00|Prov|Could not download file 64167f1e3cff-web.cfg
013809.579|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
013809.579|cfg  |4|00|Prov|Update configuration failed
013810.583|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 0 8 file /0004f2fe2fb9-plcmsyslog.tar.gz
013810.587|copy |4|00|Configuration of URL failed
013812.725|mr   |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring res 0 8 file /0004f2fe2fb9-plcmsyslog.tar.gz
013816.091|so   |4|00|SNTP: sync failed with all servers, trying again[0]
013821.726|tickt|3|00|[soWebTicketSendClearUserDataReq]: Sending request for clearing user data: uiSlot[0]
013821.730|tickt|0|00|soWebTicket: msg 7005 0 ffffffff 39231f8
013821.730|tickt|3|00|[StdRet soWebTicketMexDocInfo::soWebTicketResetAllInfo(int)]:[9991] iSlot[0]
013821.730|tickt|3|00|[StdRet soWebTicketUserInfo::soWebTicketClearUserData()]:[10197] Start this[38d78f0]
013821.782|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
013821.787|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
013821.787|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
013821.790|tickt|0|00|[soWebTicketClearUserData]:Clearing the BackOffTimers
013821.790|tickt|3|00|[void soWebTicketUserInfo::clearSoWebTktUserCertInfo()]:[10148] Start this[38d78f0]
013821.790|tickt|3|00|[void soWebTicketUserInfo::clearSoWebTktUserCertInfo()]:[10191] End this[38d78f0]
013821.790|tickt|3|00|[StdRet soWebTicketUserInfo::soWebTicketClearUserData()]:[10223] End this[38d78f0]
013821.791|tickt|3|00|[StdRet soWebTicketMexDocInfo::soWebTicketResetAllMexInfo()]:[9880]
013821.791|tickt|3|00|[StdRet soWebTicketO365Info::soWebTicketResetAllO365Info()]:[6537]
013822.090|so   |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
013823.589|sip  |3|00|NoCall::TimeOut500ms 'Registering' m_nExpire == 0 RegisterCall -> Schedule Register listSize 0 lTimeout 0
013823.589|sip  |2|00|Schedule 'Register' nEvent 0 busyFlag 0 num events waiting 0
013823.589|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x413602a8)
013823.589|sip  |3|00|RegClient:RegClient expire 66 overlap 0 
013823.589|sip  |2|00|SendCommand: reqDest 'xxx.com' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
013823.589|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
013823.589|sip  |1|00|CreateFailOverProxyList : Reg to Domain 'xxx.com' nPort 0, lkup 5
013823.589|sip  |1|00|CreateFailOverProxyList : Domain is in user part
013823.589|sip  |1|00|CreateFailOverProxyList : For REGISTER Request nPort 0
013823.589|sip  |1|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList for '10.103.65.21' port 0 returned 1 results
013823.589|sip  |1|00|doDnsListLookup(tls): result 0 '10.103.65.21' port 0 isInBound 0
013823.589|sip  |1|00|CreateFailOverProxyList : 'TLS' for '10.103.65.21' port 0 IP 0 is '10.103.65.21' on tls port 0
013823.589|sip  |2|00|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
013823.589|sip  |2|00|CreateFailOverProxyList : IP 1 is '10.103.65.21' on tls port 0
013823.589|sip  |1|00|CTrans:: SendCommand | this=413602a8, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
013823.589|sip  |1|00|CTcp::Send(TLS) entry for address 10.103.65.21 port 5061 can Connect 1 canFailOver 0
013823.589|sip  |1|00|CTcp::Send(TLS) address 10.103.65.21 port 5061 can Connect 1
013823.589|sip  |2|00|CTcpSocket::CTcpSocket entry m_bIsTcpPersistentConnection 0, Inbound 0 Timeout 120 this 0x41361a28
013823.589|sip  |3|00|Open socket 250(0x41361a28)
013823.589|sip  |1|00|SetRemoteAddress set SND BUF to 64000 OK
013823.589|sip  |1|00|SetRemoteAddress set SEND TIMEOUT to 100ms OK
013823.589|sip  |3|00|SetRemoteAddress OK on try 1 nPort 57226 0x41361a28
013823.590|sip  |1|00|Task name tTCPCnt250
013823.590|sip  |1|00|CTcp::Send(TLS) exit for address 10.103.65.21 port 5061 can Connect 1 status 1 canFailOver 0 FoundSocket 0
013823.590|sip  |2|00|adjustRetransWhenTimerCreated UA Client Non-INVITE REGISTER state 'callingTrying' timeout=65 (0x413602a8)
013823.590|sip  |3|00|CTcpSocket::ConnectThreadLocal. Trying to connect IP 10.103.65.21:5061
013823.591|sip  |3|00|connectNonBlock is successful
013823.591|sip  |1|00|MsgSipTcpSocketStatus socket 250 status 1 m_bIsReconnectNeeded 0
013823.591|sip  |2|00|CTcpSocket::OnSocketStatus socket 250(0x41361a28) bStatus 1
013823.592|sip  |3|00|[CTcpSocket::MakeTlsConnection] SSL context with SSLv2 and SSLv3 enabled
013823.677|sip  |2|00|MakeTlsConnection: SSL_connect OK : TLS Handshake completed successfully

SteffenBaierUK · ‎09-11-2017

Hello Dominik.Heidegger,

welcome to the Polycom Community.

Pretty clear error message:

013804.859|sip  |4|00|[TLS] Server Certificate SAN or CN validation failed

No NTP time = Not being able to check the certificate. Please check the NTP / SNTP time. There is a FAQ on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Trio 8800 Loggin Skype for Business

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