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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-11-2017 09:56 AM

HP Recommended

We have three new trios that cannot sync contacts from exchange. Pertinant errors are below along with the basic info the device. Please let me know how we can resolve this issue. Thanks

 

0911164834|pgui |4|00|CSoapTransaction error = Error downloading https://webmail.aristocratgaming.com/ews/exchange.asmx - server replied: Internal Server Error (401)
0911164834|pgui |4|00|'contacts' Service CSoapTransaction network error = Error downloading https://webmail.aristocratgaming.com/ews/exchange.asmx - server replied: Internal Server Error (401) while requesting URL 'https://webmail.aristocratgaming.com/ews/exchange.asmx'
0911164834|pgui |4|00|Contact operation failed and the type of operation is '6'

 

Phone Information Phone Model RealPresence Trio 8800 Part Number 3111-65290-001 Rev:A UC Software Version 5.4.5.9658 Updater Signature Release

1 REPLY 1

‎09-11-2017 01:01 PM

HP Recommended

Hello Crbrown3,

welcome back to the Polycom Community.

A 401 error is not authorized. I suggest you contact our Partner Microsoft for this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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