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HP Recommended

Hello, I have a Polycom Trio 8800 Visual+

Current software version: 5.9.1.10906

 

Problem: Cannot receive content sharing in Trio 8800.

I CAN establish a video call with a skype for business account with no problems but when I want to share content from skype computer to Trio it fails, I can sometimes see the menu changing for a second before it I get a connection fail. The content sharing works with other skype for business users in the call, the Trio is the only one not showing content.

 

I am using Skype for Business version that comes with latest Office 365 64bit version.

 

Im attaching log and phone backup file.

 

Any help is appreciated. Thanks.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @AlanGPO ,

 

Welcome to the Poly Community.

  • Your log contains no information at all
  • Your backup has settinsg I would not expect to be used with a simple Skype for Business setup

 

Please do the following:

 

  1. Factory reset the unit
  2. enable the Web Interface
  3. Use the Skype for Business credentials and sign in to Skype for Business
  4. Test a meeting without making additional changes

 

If this works please verify why the original changes have been made. Your Polycom reseller is your Tier 1 support who you can work with.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @AlanGPO ,

 

Welcome to the Poly Community.

  • Your log contains no information at all
  • Your backup has settinsg I would not expect to be used with a simple Skype for Business setup

 

Please do the following:

 

  1. Factory reset the unit
  2. enable the Web Interface
  3. Use the Skype for Business credentials and sign in to Skype for Business
  4. Test a meeting without making additional changes

 

If this works please verify why the original changes have been made. Your Polycom reseller is your Tier 1 support who you can work with.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks, after factory reset it started working!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.