• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
What’s new in Poly Rove 8.0.9, Click here to check it out!
HP Recommended

Equipment

Polycom Trio 8800 w/ Visual+

Ploycom Trio 8800 w/ VisualPro

 

Software Versions

Trios and Visual+ - 5.9.0.11421 (latest release wouldn't connect to Exchange server, I have documentation from vendor to fix this)

Updater Signature - Release

 

For some reason, the Welcome Instructions and Graphic keep reappearing on my custom background (picture attached). Here is what I have for the code:

 

mr.bg.selection="Custom"
mr.bg.showPlcmLogo="0"
mr.bg.showWelcomeInstructions="None"
mr.bg.url="https://www.pennmedicine.org/-/media/images/.......jpg"

 (I removed part of the URL for this post)

 

If I restart the phone, it will refresh and the Welcome Instructions are gone. But after a day or two, I will come in in the morning, and they are back on there. Any reason why they reappear on their own?

 

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Kevin_A ,

 

Welcome back to the Poly Community.

 

This is fixed in 5.9.1 via EN-143570, EN-150635 and EN-137265


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @Kevin_A ,

 

Welcome back to the Poly Community.

 

This is fixed in 5.9.1 via EN-143570, EN-150635 and EN-137265


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.