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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-21-2017 08:28 AM

HP Recommended

Hello,

 

When we connect the trio device to a Dell Optiplex 9020, the computer can't boot normally, it stucks on boot with message "Initializing Intel(R) Boot Agent GE v1.5.50".

We've already tried to disable USB boot and leave only the local HD, but nothing is changed.

If we connect a CX5500 to the same computer, no issue during the boot.

 

Thanks.

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2017 09:03 AM

HP Recommended

Hello @Enrico,

welcome back to the Polycom Community.

Do you mean via the USB cable ?

 

The difference between the USB cable on the CX is that the Trio actually contains some executable files aka a part of the people and content software used for PC's and Mac's.

 

You could look at:

 

feature.usb.device.content="0"

The above should disable this but then you need to have the software installed on the PC.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-21-2017 09:03 AM

HP Recommended

Hello @Enrico,

welcome back to the Polycom Community.

Do you mean via the USB cable ?

 

The difference between the USB cable on the CX is that the Trio actually contains some executable files aka a part of the people and content software used for PC's and Mac's.

 

You could look at:

 

feature.usb.device.content="0"

The above should disable this but then you need to have the software installed on the PC.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-21-2017 12:05 PM

HP Recommended

Hello,

 

this parameter solves the issue.

Is it the expected behavior?

 

Thanks.

Was this reply helpful? Yes No

‎11-22-2017 05:16 AM

HP Recommended

Hello @Enrico,

As already outlined the USB cable connection on the Trio acts like a USB drive which offers the PC connected either the Windows or the Mac version of people and content software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.