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- HP Community
- Poly Phones
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- Trio 8800 and Dell Optiplex 9020

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11-21-2017 08:28 AM
Hello,
When we connect the trio device to a Dell Optiplex 9020, the computer can't boot normally, it stucks on boot with message "Initializing Intel(R) Boot Agent GE v1.5.50".
We've already tried to disable USB boot and leave only the local HD, but nothing is changed.
If we connect a CX5500 to the same computer, no issue during the boot.
Thanks.
Regards,
Solved! Go to Solution.
Accepted Solutions
11-21-2017 09:03 AM
Hello @Enrico,
welcome back to the Polycom Community.
Do you mean via the USB cable ?
The difference between the USB cable on the CX is that the Trio actually contains some executable files aka a part of the people and content software used for PC's and Mac's.
You could look at:
feature.usb.device.content="0"
The above should disable this but then you need to have the software installed on the PC.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-21-2017 09:03 AM
Hello @Enrico,
welcome back to the Polycom Community.
Do you mean via the USB cable ?
The difference between the USB cable on the CX is that the Trio actually contains some executable files aka a part of the people and content software used for PC's and Mac's.
You could look at:
feature.usb.device.content="0"
The above should disable this but then you need to have the software installed on the PC.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-22-2017 05:16 AM
Hello @Enrico,
As already outlined the USB cable connection on the Trio acts like a USB drive which offers the PC connected either the Windows or the Mac version of people and content software.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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