UC 5.8.0 and BToE 3.8.0 sporadic disconnects

[SR_MCSE]

For all of you who might be running the latest VVX 5.8.0 and BToE 3.8.0, has anyone seen sporadic disconnects and then find that the client will reconnect automatically? 

I only have a few test users running the latest in my environment. The rest of my users are still running 5.7.2 and BTOE 3.7.0. 

Any ideas on how to debug this issue? 

[SteffenBaierUK]

Hello @SR_MCSE,

welcome back to the Polycom Community.

Like with most things here the community's Skype for Business FAQ contains this post here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

We experienced the same thing. We had to downgrade to 5.7.1.

[SR_MCSE]

Thanks for replying to my thread. Were you able to open a ticket with support about this? 

Scott

[SteffenBaierUK]

Hello all,

Again the Skype FAQ contains:

Aug 20, 2018 Question:Is BToE 3.8.0 or later compatible with any UC Software?

Resolution:No BToE 3.8.0 or later requires UC Software 5.8.0 or later

If this is service affecting please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

No, I avoid calling support as it's usually a horrible experience.

[SteffenBaierUK]

Hello @bryans2k,

could we kindly keep this discussion in a professional manner as you potentially insulting my colleagues?

End Customer are normally unable to contact support so I am unaware what you are referring to.

In order for Polycom to troubleshoot this issue please follow this up as already outlined.

Best Regards

Steffen Baier

Polycom Global Services