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09-15-2017 01:47 AM
I am struggling with a Skype for Business environment trying to update to a newer version for a Trio 8800 that I have registered as a test device using it's MAC address.
The device queries the frontend server using the following URI (partial):
2017-09-13 19:53:47 172.16.16.36 GET /RequestHandlerExt/ucdevice.upx - 4443 - 172.16.16.185 - - 401 0 0 3 2017-09-13 19:53:47 172.16.16.36 POST /RequestHandlerExt/ucdevice.upx - 4443 - 172.16.16.185 - - 401 1 2148074254 1 2017-09-13 19:53:48 172.16.16.36 POST /RequestHandlerExt/ucdevice.upx - 4443 RoomName@domain.com 172.16.16.185 - - 200 0 0 73
What can I do to track down the issue?
What Log level should I increase to see more details?
Here are the probably relevant device settings of that device:
device.prov.ztpEnabled.set="1" device.prov.ztpEnabled="1" device.prov.lyncDeviceUpdateEnabled.set="1" device.prov.lyncDeviceUpdateEnabled="1" device.prov.lyncDeviceUpdateUser.set="1" device.prov.lyncDeviceUpdateUser="" device.prov.lyncDeviceUpdateDomain.set="1" device.prov.lyncDeviceUpdateDomain="" device.prov.lyncDeviceUpdateExtension.set="1" device.prov.lyncDeviceUpdateExtension="" device.prov.lyncDeviceUpdatePin.set="1" device.prov.lyncDeviceUpdatePin="" device.prov.lyncDeviceUpdateCredentialType.set="1" device.prov.lyncDeviceUpdateCredentialType="1"
09-15-2017 02:18 AM
welcome back to the Polycom Community.
I suggest you use COPY and CURL at Event 1.
Please also provide always details about the currently used software version.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-26-2017 06:15 AM
I have found the issues (probably one of the two):
SfB test deployment devices were registered by MAC adresses with the colons
The test devices were registered as global test devices compared to site based test devices.
I believe, that after the first trial about changing from global to site based test devices, one did the update.
After changing my others MAC address entry (removing colons), they did also update.
I therefore assume, both settings or changes are needed to update the test devices.