Solved: VVX 410 incoming call presentation - HP Support Community

Anonymous · ‎02-24-2016

Hi Community,

I am currently testing if we could use the VVX 410 as a device for our switchboard.

We use Lync 2013 on premise as phone system and the VVX 410 is on Software 5.4.1.

I have setup a response group and signed in a switchboard user on the phone. When a call comes to the phone, a popup appears for the incoming call. (see image.jpg) I can answer the call and transfering the calls is also working well. So far so good.

But when an additional call comes in, the phone shows a popup again while the other call is still active for 10 seconds. (see image1.jpg) After 10 seconds, the call is presented at the line. (see image2.jpg) This slows down the tranferring procedure, because the switchboard user must first ignore the call before handling the active call.

Is it possbile to deactivate the popup for incoming calls, or decrease the the time the popup is showing the call? It would be great If we could have the scenario like in image2.jpg instantly when a second call comes in.

Regards from Germany

UC-Guy

SteffenBaierUK · ‎02-24-2016

Hello UC-Guy,

The community's VoIP FAQ contains this post here:

May 28, 2015 Question: Can I change the way an inbound call is presented on the screen of a VVX phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎02-24-2016

Hello UC-Guy,

The community's VoIP FAQ contains this post here:

May 28, 2015 Question: Can I change the way an inbound call is presented on the screen of a VVX phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-26-2016

Great!

exactly what I needed!

Thanks

UC-Guy

SteffenBaierUK · ‎02-26-2016

HelloUC-Guy ,

Great news !

Did you also get my email the other day ?

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

VVX 410 incoming call presentation

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