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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-08-2023 05:23 PM

HP Recommended

OK, i am using polylens test provisioning of phones with the team sip gateway

i have one phone working in one country, but i have vvx411s in anotoer country, coming up

PS. i am using dhcp option 160 with poly lens https url

 

When you try to sign or leave the phone as is with the teams icon, it comes up with a message

"DEVICE NOT REGISTERED" or flashes up the region team sip gateway url.

 

phones have up to date firmware as per poly lens update.

 

devices appear in polylens portal, but a telephone handset icon in the LINES column, 

 

registration is SIP, status not registered.

 

i am thinking the firewall is in the way.

 

 

2 REPLIES 2

‎03-09-2023 02:36 AM

HP Recommended

Hello @ausware ,

 

Welcome back to the Poly Community.

 

Are you provisioning the Poly Lens URL as the DHCP option and then in Lens are selecting the SIP Teams Gateway?

 

If yes this sounds like an issue we have experienced with other customers but struggle to reproduce and provide sufficient data to our partner Microsoft.

 

If you provision the phone directly to Microsoft instead it seems to work. 

 

Please contact our Support organization as the community is run by volunteers only and ensure you mention ECS-1789 as a reference.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-09-2023 02:51 AM

HP Recommended

the network team is seeing denies to azure ips and port 5061

 

i think thats my issue.. 

 

my phone enrolls/registers ok into polylens, and i enable teams sip gateway in the policy for the phone.

 

i will update once firewall has been updated.

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