Solved: Re: VVX with Eagle-Eye Mini shows as "Audio Only" to SfB use... - HP Support Community

Anonymous · ‎05-01-2019

Hi All,

I have a customer with VVX501 and 601 devices that are equipped with Eagle-Eye Mini cameras

We're running them in SfB mode and firmware 5.8.1.7407 against an SfB2015 on-premises deployment.

We're able to successfully make video calls from these phones to other SfB users, however in the reverse direction the presence of the user signed into the phone shows as "Voice Only".

The customer has asked if we can change that to say "Video Capable", so as to more clearly indicate the capability of the end device. I've had a look through the documentation (up to UCS v6) but drawn a blank.

Any ideas? Is this perhaps design intent, a bug, or a config setting I've missed?

My users are NOT using BToE, so it's not that.

Thanks,

Greig.

SteffenBaierUK · ‎07-31-2019

Hi @greiginsydney ,

we just released 5.8.5 and this was addressed. Any new release will also include this fix.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎05-02-2019

Hello @greiginsydney ,

welcome back to the Poly Community.

I can replicate this with a VVX running 6.0.0 as well. In comparison, a Trio shows Video.

I update this here as this may need to be escalated.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SteffenBaierUK · ‎05-03-2019

Hello @greiginsydney

if you can get this into support mention EN-135204 so we can link this.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SteffenBaierUK · ‎07-31-2019

Hi @greiginsydney ,

we just released 5.8.5 and this was addressed. Any new release will also include this fix.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-31-2019

Hey Steffen, that's great news. Thanks.

Anonymous · ‎08-26-2019

I've posted some 'before' and 'after' screen-grabs to show the difference - and gave the camera a fairly comprehensive review at the same time.

https://greiginsydney.com/review-poly-eagleeye-mini-usb-camera/

- G.

VVX with Eagle-Eye Mini shows as "Audio Only" to SfB user

Create an account on the HP Community to personalize your profile and ask a question