VVX411 SfB. Error : application not present

Anonymous · ‎04-05-2018

Hello,

I just plugged in the VVX411 SfB and it started download sip.Id. When downloading at 75% then i saw menu downloading the application, when 100% (i can see from tftp application), it restarted and start downloading sip.Id. At the end the message : Error : application not present.

It occurrs all the time.

Need advise for this matter.

Regards,
Sinjo

SteffenBaierUK · ‎04-05-2018

Hello @Sisob,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 Question: I get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-24-2018

Hi Steffen,

Sorry just reply. The problem was solved. If i used firmware single file, it will acused that error. So, i use the split file and was ok.

Thank you.

Regards,
Sinjo

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