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‎04-05-2018 08:29 AM

HP Recommended

Hello,

 

I got problem which VVX501 can not accept video when a call from SfB client to VVX501. The codec for both is H264.

Anyone can advise why this happening?

 

Regards,
Sinjo

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2018 08:57 AM

HP Recommended

Hello @Sisob,

welcome back to the Polycom Community.

I believe I already answered your Video questions => here <=

 

At present no Polyomc VVX phone can answer a Video Call from a Skype for Business Client.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎04-05-2018 08:57 AM

HP Recommended

Hello @Sisob,

welcome back to the Polycom Community.

I believe I already answered your Video questions => here <=

 

At present no Polyomc VVX phone can answer a Video Call from a Skype for Business Client.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-24-2018 10:43 PM

HP Recommended

Hi Steffen,

 

Thank you for your support.

 

Regards,
Sinjo

Was this reply helpful? Yes No
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