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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-05-2018 08:29 AM

HP Recommended

Hello,

 

I got problem which VVX501 can not accept video when a call from SfB client to VVX501. The codec for both is H264.

Anyone can advise why this happening?

 

Regards,
Sinjo

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2018 08:57 AM

HP Recommended

Hello @Sisob,

welcome back to the Polycom Community.

I believe I already answered your Video questions => here <=

 

At present no Polyomc VVX phone can answer a Video Call from a Skype for Business Client.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎04-05-2018 08:57 AM

HP Recommended

Hello @Sisob,

welcome back to the Polycom Community.

I believe I already answered your Video questions => here <=

 

At present no Polyomc VVX phone can answer a Video Call from a Skype for Business Client.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-24-2018 10:43 PM

HP Recommended

Hi Steffen,

 

Thank you for your support.

 

Regards,
Sinjo

Was this reply helpful? Yes No
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