VVx 441 not searching outlook contacts

[Anonymous]

Phone Model VVX 411 Part Number 3111-48450-001 Rev:AUC Software Version 5.5.2.9374 Updater Version 5.7.2.21930

Hello there

Setup my phone and i can see that the web interface is telling me calendar and contacts are synced and exchange contacts are available.

My problem is when i go to the phone and go to contacts then more and search. Here for example i type B. it finds some contacts starting with b but i dont see the one im looking for, so i tpye a then. donest find anything.

if i type P as the starting letter it just sits at searching then disappears off the screen finds nothing, just seems very random as to what letters it likes

Any thoughts hopefully i ve explaned myself properly there

Ta

[SteffenBaierUK]

Hello sohand,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

ta for the reply, just had a quick look there just seems to be asking me to change the logging settings, how is this going to sort my problem.

New to telephony support only started looking at them with the launch of Skype PSTN in Ireland a few weeks ago.

So a virgin to it all.

have i missed something?

[SteffenBaierUK]

Hello sohand,

This is a free community but not a replacement for our official support structure.

You can use the FAQ guide to change log levels and then post the output here so Polycom employees or other enthusiasts can try and help you.

If this is to much for yourself the official route is your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

sound Steffen, ill see who our reseller is Ta man