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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-05-2016 02:23 AM

HP Recommended

We recently deployed, on request of Polycom Support, UC 5.5.1 due to various issues we have.

Now all our phones have a red warning traingle flashing in the top right corner.

We found out that it refers to a not filled in Exchange URL.

We don't use that feature and would like to disable that warning permanately.

We thought we had found it by putting <feature.exchangeCalendar.enabled="0"> in the config file, however this wasn't the solution.

Has anybody an idea how to disable this warning?

Like to hear from you guys.

 

regards,

 

Albert

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2016 04:47 AM

HP Recommended

Hello Albert,

welcome back to the Polycom Community.

Could you try this:

 

<test feature.EWSAutodiscover.enabled="0" feature.exchangeCalendar.enabled="0" />

The phone requires a reboot after this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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17 REPLIES 17

‎12-05-2016 03:39 AM

HP Recommended

Have a look at the FAQs:

 

http://community.polycom.com/t5/VoIP/FAQ-What-is-the-warning-indication-triangle-that-shows-on-the/t...

 

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‎12-05-2016 04:47 AM

HP Recommended

Hello Albert,

welcome back to the Polycom Community.

Could you try this:

 

<test feature.EWSAutodiscover.enabled="0" feature.exchangeCalendar.enabled="0" />

The phone requires a reboot after this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-05-2016 09:51 AM

HP Recommended

I did what you said to do and I still have the same error the original poster is saying.

 

I disabled the warning, although.

 

Thanks,

Bumbaa

Was this reply helpful? Yes No

‎12-05-2016 09:54 AM

HP Recommended

Hello Bumbaa,


You did what ?

 

  • Follow the FAQ post and disabled the warning triangle
    or
  • Imported what I had replied?

What error are you getting and are you using LYNC / Skype for Business or Open SIP?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-05-2016 10:19 AM

HP Recommended

I have added this to my configuration template:

 

< feature.EWSAutodiscover.enabled="0" feature.exchangeCalendar.enabled="0" />

 It still shows the error that the url exchange isn't configured. 

 

 

Cheers,

Bumbaa

Was this reply helpful? Yes No

‎12-05-2016 01:10 PM

HP Recommended

Steffen,

 

I have the same issue. I applied all the suggestions with no results.

 

Exchange URL not configured. Contact your Administrator.

 

Phone Model VVX 500 Part Number 3111-44500-001 Rev:A MAC Address 00:04:F2:XX:XX:XX IP Mode IPv4 IP Address 10.4.9.104 UC Software Version 5.5.1.11526 Updater Version 5.7.1.13261

 

 

<feature.EWSAutodiscover feature.EWSAutodiscover.enabled="0">
</feature.EWSAutodiscover>
 
<feature.exchangeCalendar feature.exchangeCalendar.enabled="0">
</feature.exchangeCalendar>
 
<up.warningLevel="2" />

 

 

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‎12-05-2016 02:03 PM

HP Recommended

Hello Shamrock,

welcome back to the Polycom Community.

I am unsure why you feel the need to obscure the MAC address but I would need this to verify that you are using the correct licensed hardware for LYNC / Skype for Business.

 

Are you still seeing the warning triangle or is this simply an error message within the status menu?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-05-2016 03:07 PM

HP Recommended

Steffen,

 

I am using Open SIP not LYNC so the error should not be here. Correct?

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‎12-05-2016 03:10 PM

HP Recommended

Yes I am still seeing the warning triangle flash on my screen.

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