Create an account on the HP Community to personalize your profile and ask a question
01-20-2022 02:33 PM
Just installed my new Poly 20+ today. Works well, however, no matter what setting I switch, when watching a video or attending an all-video call via browser (Edge), the video stops playing when a Teams message is received. The video does not restart. How do I turn this setting off?
01-20-2022 04:20 PM
Hello @TM717 ,
Welcome to the Poly Community.
Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible
Please ensure, in addition, you familiarise yourself with the FAQ’s listed in my signature for your convenience.
A good example for us to know about is what OS is being used or simply what software version the Sync 20 is running.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN