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09-19-2022 07:17 AM
I have recently bought a Poly Sync 20 USB-C with BT Dongle. Since I installed the Poly Lens software to try and update the Sync 20 device it has failed every time. I have attached some screenshots of the error message and the event viewer error message. I also downloaded the logs but didn't want to attach here just in case there is sensitive information in there.
09-19-2022 12:23 PM
Hello @johnjobs ,
Welcome to the Poly Community.
Please contact our official support infrastructure
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09-30-2022 12:10 PM
I had the same unit and got the exact same problem.
I found a workaround by updating the Sync 20 with "Plantronics Hub Desktop" instead of Poly Lens.
Link for software:
Let me know if this works out.