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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-25-2022 04:35 PM

HP Recommended

When my Poly Sync 20 (USB-C) is connected to my Surface Pro 8, it freezes Zoom. All updates applied to system and device (firmware X).

 

I have a Poly Sync 20 (USB-A with adapter to USB-C) that does not freeze zoom.

 

Any ideas?

1 REPLY 1

‎04-26-2022 04:14 AM

HP Recommended

Hello @surftacular 

 

Welcome to Poly Community.

 

This requires further investigation, hence I would suggest you open a support ticket with Poly.

 

 

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