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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-14-2022 07:58 AM

HP Recommended

Hi. I have the poly sync 20 connected to my mac via USB and to my iPhone via bluetooth. For some reason, the sync 20 automatically disconnects the bluetooth connection after one hour. This is a huge problem for me as I can't wake it up if I'm getting a call on my phone. Is there a way to turn off automatic disconnection especially since it's already hooked up to a power source via USB? thanks 

5 REPLIES 5

‎09-19-2022 09:51 PM

HP Recommended

Hello @RYNSB 

 

We recommend updating the unit to the latest firmware version and see if it helps.

 

If the issue still occurs, kindly raise a support ticket with Poly.

 

 

 

 

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‎11-10-2022 04:50 PM

HP Recommended

I have the same issue. My polycom 20+ when connected to an easy recorder software on Pixel 7, disconnects after 30min to 40min of recording. I cannot reconnect to the Pixel 7, till i switch off the Polycom and re-on it and then it connects to the Pixel 7 again and now i can again use the Pixel 7 to record via blue tooth. but i am sure the bluetooth will disconnect after 30-40min. 

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‎12-08-2022 11:44 AM

HP Recommended

I have the same issues with my iphone 13. I should only need to connect the device once in the morning and then disconnect at the end of the day. Will it stay connected if I plug the iphone into the side port?

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‎04-05-2023 05:47 PM

HP Recommended

Same issue here, even with the latest firmware. Using a 18v charging block, bluetooth to an iPhone 13 and charging the phone via the sideport. It would be one thing if the disconnect time was predictable, but is not, ranging from a few minutes to ~2 hours. It would be greatly appreciated if someone from Poly would actually provide an answer.

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‎04-05-2023 11:37 PM

HP Recommended

Hello @wrongcarguy 

 

Welcome to the Poly community.

 

As suggested already by a colleague please get this into support. The community is run by volunteers with no direct connection to Poly support.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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