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Something I have noticed over the last couple of months is that after I leave a Teams meeting on my Windows laptop, the phone light stays red and the main light remains green. It still functions as if I’m not in a meeting. If I hit the phone button to hang up the lights revert to normal.

 

I’m not running any Poly software on my work laptop and the speaker is connected to my dock via USB.

2 REPLIES 2
HP Recommended

Hello @mdu ,

 

Welcome back to the Poly Community.

 

Some needed info has not been provided.

 

  • What version of Windows?
  • is this a day 1 issue?
  • Is Poly Lens Desktop installed and what firmware version is being used for the Sync?
  • Conencted via USB or Bleutooth? If Bluetooth using a Poly Dongle?

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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Sorry I missed responding to this. 

I’m on Windows 10, Poly Sync 20 attached via USB-A to a ThinkPad Dock. I tried installing Plantronics Hub but it didn’t change anything. I don’t remember if it was doing this when I first got it, but that was at least 6 months ago.

 

I usually have my iPad and iPhone connected via Bluetooth, but use Teams on my laptop.

 

Firmware says SetId: v.0.0.567.3472, USB: v.567

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