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08-03-2022 12:44 AM
I recently purchased a Poly Focus 2 with the USB-C BT700 dongle. I'm using Windows 11 on a Dell laptop powered with an Intel i7-11800H processor.
I am experience a terrible audio issue. When I hear voice or sound playing, there is an audible echo or reverberation that follows every sound. It's almost as if there is a digital signal processor attempting to make it sound like the audio is in a large room (with echo) or a cathedral. It's extremely annoying is and making is somewhat difficult to hear other people when on video calls.
I've looked through the documentation but I can't find anything in regards to audio reverberation or audio processing of any sort.
I do have a Plantronics Focus UC as well and the audio on that is super crisp connected to a BT600 on the same PC. So something is unique to the Focus 2 and BT700 combo.
Anybody have any advice on how to resolve this issue? I'm going to give it a few days and then return the product if I can't resolve this.
Thanks in advance!
08-03-2022 01:20 AM
please contact our official support organisation. Details are in my signature.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN