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03-31-2023 01:01 PM
My headset was working just fine until yesterday. It says that it is paired to computer, but I have no audio and mic doesn't work when trying to make calls in Outreach online. Audio and mic are set to default to the headset, so Im not sure why it stopped working. I have updated my headset in the desktop app and still nothing.
04-01-2023 02:48 AM
Hello @Vpayge ,
Welcome to the Poly Community.
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-05-2023 09:21 AM
It sounds like there may be an issue with the audio settings on your computer or with the Bluetooth connection between your headset and computer. Here are some troubleshooting steps you can try: Make sure that your headset is charged and turned on. Check if your headset is connected to your computer. If not, try pairing it again. Ensure that your headset is set as the default audio and microphone device in your computer's audio settings. Restart your computer and your headset. Try using your headset with another device to see if the issue is with the headset or the computer. If the issue persists, try resetting your headset to its default settings. If none of these steps work, you may need to contact the manufacturer of your headset for further assistance.