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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2019 07:23 AM

HP Recommended
Product: Envy 17m
Operating System: Microsoft Windows 10 (64-bit)

With an apparent Windows update, the disk cleanup utility now includes something called "hello face" as one of the options.

 

This option was preselected when I cleaned my disk on 2/21, and all was apparently fine until I next rebooted my laptop. Windows hello no longer works; I cannot delete or update it from the sign-in options, and the directions under the disk cleanup for restoring it do not work either, It specifically says: "when you uninstall the optional hello face component, signing into Windows using facial recognition might not work.  You'll still be able to log in with your Windows Hellow PIN or a username and password combination. To turn this back on in the future, go to Settings, search for Add an optional feature, select Add a feature, and then select Windows Hello Face.

 

There is no such option on my system for adding Windows Hello Face. Nothing I have tried has worked including deleting all of the devices, updating all of the firmware and attempting to remove and reinstall through the sign-in options on accounts.

 

When I reboot I get an error that "sorry, something has gone wrong," and I can sign in with my PIN.

I have tried to delete the PIN, which works, but the hello face feature is still there and still does not work.

 

Is this a windows bug? Was the turn back on facility overlooked?

 

Does anyone have a solution to fix this?

 

Thank you

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