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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-19-2021 01:28 AM - last edited on ‎07-19-2021 01:57 PM by Moderator

HP Recommended
Product: PVALLION X360
Operating System: Microsoft Windows 10 (32-bit)

I Purchased t HP pavilion x360 convertible laptop on

on 11Th  May 2020. From Carrefour Dubai UAE

serial number  [Personal Information Removed]

during the warranty period its working fine

its warranty expired on 11 the may 2021.

Exactly after 50 days the warranty expired date

Its was  suddenly stopped working on  13th July 2021

I give to authorized repairer Ensure Service Dubai, job order REF[Personal Information Removed]

They diagnosed& give me quotation for motherboard replacement.

Laptop price AED.2500

Replacement of motherboard Quoted price AED.1097

Total I need to spend for this laptop is aed.3597 in one year

the fault is appeared only  50 days after the warranty period.

Already raised REQ CASE#[Personal Information Removed]

And called the technical team on this number *bleep*

Talked with 2-agent’s they said they can’t assist

Because its warranty expired.  I asked them to cover this under warranty

Because its product quality issue, I wonder the motherboard life

Is only 1 year and 2.months. they didn’t consider the age of the product also

And they closed the case

Category:
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