• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-08-2021 11:32 PM - edited ‎09-08-2021 11:41 PM

HP Recommended
Product: HP 15s Gr0011au
Operating System: Microsoft Windows 10 (64-bit)

Hi I had been purchased Hp 15s gr0011au laptop which is supported NVME and also it has m.2 port in laptop I am trying two different brands nvme ssd WD550 AND A2000 Kingston both are 500gb when I checked crystal disk mark test both are given approx same result which is up to 470mb/s read and write speed I don't know why this is happening and when I trying benchmark check on charging time this is going up to 1700mb/s. Where is problem I don't know I am using power settings in high performance but result is same like an SATA SSD speed. I am trying to help from hp customer service but they said we can't solve your problem because you are purchasing 3rd party SSD. If you have purchased HP SSD then they can help me.

I think this laptop have nvme port but using only sata protocol only.

I am using windows 10 in ssd with new installation

Some pictures attached

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.